MCKENNA CONAWAY
Delray Beach
Summary
Hospitality professional with 8 years of experience in fine dining and fast-paced casual environments. Expertise in multi-course service, allergy-safe practices, and efficient table management. Proven ability to build trust with guests through attentive service and strong product knowledge. Committed to enhancing guest experiences and driving long-term loyalty.
Overview
5
5
years of professional experience
Work History
SERVER
Acova
01.2021 - 01.2023
- Contributed to high volume restaurant by fostering teamwork and communication, minimizing ticket times.
- Collaborated with management on menu descriptions and presentation, enhancing value communication and promoting higher-margin items.
- Ensured safe dining experience by maintaining strict allergen protocols and cross contamination prevention procedures.
SERVER
Coratti's on Main
01.2018 - 01.2021
- Significantly increased guests' check totals by upselling wine and menu items.
- Paired menu items and curated wine selections to create memorable guest experiences.
- Anticipated guest needs, personalizing service for regulars and newcomers to enhance guest loyalty.
- Managed 6-7 tables, delivering prompt and accurate service in fast-paced fine-dining environment.
Education
Certificate - Interior Design
Oakland Community College
Farmington Hills, MI05-2021
Associates - Marketing
Oakland Community College
Farmington Hills, MI10-2019
Skills
- Allergen protocols
- Upselling techniques
- Toast and Aloha POS
- Time optimization
- Organized
- Collaborative
- Detail Oriented
Timeline
SERVER
Acova
01.2021 - 01.2023
SERVER
Coratti's on Main
01.2018 - 01.2021
Certificate - Interior Design
Oakland Community College
Associates - Marketing
Oakland Community College