McKenna Johnson
Fond du Lac
Summary
Organized and proactive representative with a strong focus on HIPAA compliance and customer service. Experience in managing patient registrations and collaborating with medical teams to enhance patient care.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Aurora Medical Center
Fond du Lac
01.2025 - Current
- Scheduled appointments and managed patient flow to enhance service delivery.
- Verified insurance information and processed patient registrations to ensure accurate patient records.
- Collaborated with medical staff to streamline patient care processes.
- Adhered to HIPAA regulations when handling confidential patient information.
- Completed all necessary documentation prior to patient discharge to facilitate efficient transitions.
Office Assistant
We EmpowHER
Fond du Lac
09.2024 - 01.2025
- Collaborated with team members on special projects that streamlined office processes.
- Provided comprehensive administrative support, including document management and supply ordering, to ensure smooth office operations.
- Answered phone calls and efficiently directed inquiries to appropriate personnel.
- Organized fundraising events, including logistics, registration, and participant communication.
- Processed donations, pledges and other payments accurately and efficiently.
Server/Food Runner
Fat Joe's
Fond du Lac
03.2021 - 01.2024
- Took accurate orders and communicated them promptly to kitchen staff to ensure timely service.
- Operated POS terminals to input orders and process payments, ensuring accurate billing and efficient service.
- Managed table settings and maintained cleanliness to enhance guest experience throughout the shift.
Education
GED -
Moraine Park Technical College
Fond Du Lac, WI06-2024
Associate of Applied Science - Cardiovascular Technology
Milwaukee Area Technical College
Milwaukee, WI01-2028
Skills
- Patient care coordination
- HIPAA compliance
- Patient identity verification
- Workflow optimization
- Customer service
- Attention to detail
- Time management
- Multitasking and organization
- Effective communication
Timeline
Patient Service Representative
Aurora Medical Center
01.2025 - Current
Office Assistant
We EmpowHER
09.2024 - 01.2025
Server/Food Runner
Fat Joe's
03.2021 - 01.2024
GED -
Moraine Park Technical College
Associate of Applied Science - Cardiovascular Technology
Milwaukee Area Technical College