Trisha Haygood
Crest Hill,IL
Summary
Compassionate Patient Care Representative experienced in navigating complex healthcare environments to ensure optimal patient outcomes. Delivered effective communication, problem-solving, and organizational skills to enhance patient care delivery while prioritizing clients' best interests. Managed appointment scheduling and addressed urgent patient complaints with professionalism and composure.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Advanced Urology Associates
Joliet, IL
12.2021 - Current
- Scheduled appointments and managed patient records in the electronic health system.
- Assisted patients with insurance questions and verified eligibility for services.
- Maintained professionalism while managing high call volumes. of calls while maintaining professionalism.
- Handled patient inquiries and resolved scheduling conflicts promptly.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
- Collaborated with team members to improve service quality.
- Rapidly adjusted to new software and call-handling procedures to ensure efficiency. to new software and call-handling procedures.
- Assisted in training new staff on scheduling procedures and tools.
Medical Screener
CSL Plasma
Joliet, IL
06.2020 - 12.2021
- Performed medical screening on patients to ensure they meet the requirements of the clinic.
- Screened donors for eligibility based on established health guidelines.
- Collected and documented donor information accurately and efficiently.
- Maintained cleanliness and organization of screening area and equipment.
- Collected information on patient current height, weight and BP.
- Performed finger sticks and used equipment to test blood for iron and protein levels.
- Established new donor files and added detailed information.
- Responded quickly and appropriately in emergency situations using established protocols.
- Prepared specimens for laboratory analysis following proper guidelines for collection techniques.
Cashier
Murphy USA
Lockport, USA
- Received payments for [Product or Service] and issued receipts.
- Assisted customers with product inquiries and selections. find specific products, answered questions and offered advice.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Increased sales [Number]% by suggesting specific purchases to customers and [Action].
- Boosted sales by effectively engaging customers and add-on purchases by promoting specific item options to customers.
- Carefully wrapped items to ensure safe transport and bagged purchases properly to prevent merchandise breakage.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved customer complaints and escalated unresolved issues to [Job title] for further action.
- Increased sales by suggesting specific purchases to customers based on needs.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Handled customer concerns to improve service quality regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Trained new team members on cash register operation, stock procedures, and customer service best practices.
Carepartner
Senior Star at Weber Place
Romeoville, USA
- Coordinated communication between patients and healthcare professionals to ensure timely and effective care.
- Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Built strong relationships with patients, caregivers, and healthcare teams to enhance adherence to individual care plans.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented patient information in charts and relayed critical status updates to interdisciplinary care team to support informed decision-making.
- Oversaw cleanliness and organization of patient rooms, shared-living areas, and nursing stations to ensure a safe environment.
- Worked additional shifts during high-demand periods to support team and maintain patient care standards.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Task Force Custodian
Joliet Public Schools District 86
Joliet, USA
- Wiped down various surfaces, including desks and chairs, using approved cleaning products to prevent growth of bacteria and viruses.
- Identified and reported major repair and maintenance needs to management, ensuring prompt attention to facility issues.
- Responded to requests for building and maintenance repairs and cleanups immediately.
- Coordinated setup, arrangement, and removal of decorations, furniture, and supplies for special [Type] events, contributing to successful execution of events.
- Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
- Mixed and stored chemical cleaners according to safety requirements and standard operating procedures, maintaining a safe working environment.
- Organized custodial closets to reduce time looking for needed shift items.
School Custodian-seasonal
Joliet Township High School-Central
Joliet, USA
- Disinfected classrooms and bathrooms with approved cleaning products to reduce bacteria and virus growth.
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Managed custodial tasks across various facilities, ensuring cleanliness and order. inside and outside of buildings, including collecting and cleaning up spills.
- Wiped down various surfaces, including classrooms and bathrooms, using approved cleaning products to prevent growth of bacteria and viruses.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Used industrial cleaning equipment such as walk behind/ride on floor scrubber and kyvac machine to quickly complete custodial tasks.
- Managed storage and handling of chemical cleaners to ensure safety compliance.
- Conducted hourly custodial rounds, maintaining cleanliness through floor sweeping, vacuuming, glass entryway cleaning, and trash collection.
- Executed deep cleaning tasks including floor buffing, carpet cleaning, duct cleaning, and wall washing.
Education
High School Diploma -
American School of Correspondence
Lansing, ILPhlebotomy -
Healthcare Training Institute
Joliet, ILCNA -
Healthcare Training Institute
Joliet, ILSkills
- Patient communication
- Patient care coordination
- Insurance verification
- Patient billing support
- Patient intakes
- Order recording
- Security monitoring
- Problem-solving
- Customer service
- Communication skills
- Team collaboration
- Insurance verifying
- Appointment scheduling
- Electronic health records
- Call center operations
- Staff training
- Referral tracking
Timeline
Patient Service Representative
Advanced Urology Associates
12.2021 - Current
Medical Screener
CSL Plasma
06.2020 - 12.2021
Phlebotomy -
Healthcare Training Institute
School Custodian-seasonal
Joliet Township High School-Central
Task Force Custodian
Joliet Public Schools District 86
Carepartner
Senior Star at Weber Place
Cashier
Murphy USA
High School Diploma -
American School of Correspondence
CNA -
Healthcare Training Institute