Mckenna Lints
Summary
Dynamic and compassionate professional with a diverse background spanning veterinary assistance, chiropractic support, and customer service excellence at Sterling Medical Group. Excelled in patient care, medical billing, and fostering loyal customer relationships. Demonstrated proficiency in EMR/EHR and exceptional telephone etiquette, significantly enhancing patient and client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Sterling Medical Group
07.2024 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Input patient data into computer system using eclipse and checked information for accuracy.
- Assisted chiropractor with patient care, ensuring accurate documentation and treatment plans.
- Assist with physical therapy
-
Deli Lead/Head Bartender
Resort at Canopy Oaks
06.2022 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Prepare food
- Performed excellent food service for guest
Veterinary Assistant
Thompsons Veterinary Center
06.2022 - 01.2023
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Assisted in examination and treatment of animals in veterinary clinic.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Prepared animals for surgical procedures.
- Maintained clean and safe animal living areas.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- check people in and ot for appointments, get scheduled for following appointment's
Sales Assistant
Bridge Master Fishing Products
02.2020 - 06.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Science - Nursing Science
Polk State College
Winter Haven, FL05-2028
High School Diploma -
Lake Wales High School
Lake Wales, FL05-2023
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Insurance verification
- First aid and CPR certification
- Patient care
- Medical billing
- Electronic health records handling
- Charting
- Electric muscle stimulation
- Chiropractic techniques
- Patient scheduling
- Treatment room preparation
- EMR / EHR
- Vital signs documentation
- Vital sign monitoring
- Updating medical records
Certification
- Basic Life Support (BLS) - American Heart Association.
Timeline
Chiropractic Assistant
Sterling Medical Group
07.2024 - Current
Deli Lead/Head Bartender
Resort at Canopy Oaks
06.2022 - 07.2024
Veterinary Assistant
Thompsons Veterinary Center
06.2022 - 01.2023
Sales Assistant
Bridge Master Fishing Products
02.2020 - 06.2022
- Basic Life Support (BLS) - American Heart Association.
Bachelor of Science - Nursing Science
Polk State College
High School Diploma -
Lake Wales High School
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