Summary
Overview
Work History
Education
Skills
Timeline
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McKenna Mullett

Grove City,OH

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, and collecting messages to facilitate office communication along with working in fast pace environments. Positive and upbeat with strong relationship-building abilities.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Mont Surfaces
10.2022 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Scheduler

HVAC company
02.2021 - 01.2022
  • Talking to customers
  • Scheduling appointments
  • Dispatching HVAC tech
  • Authorization work
  • Billing
  • Taking payments
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered phone calls and answered questions from potential customers.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.

Supervisor

Tim Horton's
06.2019 - 01.2021
  • Helped customers, filled out logs, tracked waste, walked through inspections
  • Reported to general manager
  • Had a team of 7 employees
  • Performed official money count every night and day
  • Trained, developed, and supervised employees
  • Managed store cleaning

Crew Member

Arby's
10.2018 - 06.2019
  • Worked in a high pressure environment
  • Helped train new employees
  • Worked the cash register
  • Communicated with customers
  • Helped customers with orders
  • Bagged orders for customers
  • Made food
  • Restocked items
  • Took out trash and recycling
  • Swept and mopped store

Crew Member

Wendy's
06.2017 - 09.2018
  • Help customers, solve problems, help other crew members
  • Worked well in a fast-paced, high pressure environment
  • Answered customer questions
  • Maintained a positive relationship with coworkers

Education

High School Diploma -

Central Crossing High School
Grove City, OH
06.2019

Skills

  • Priority management
  • Team Building
  • Inventory oversight
  • Strategic planning
  • Staff Management
  • Appointment Coordination
  • Database and Client Management Systems
  • Schedule Management
  • Multitasking and Time Management
  • Multi-Line Telephone Systems

Timeline

Customer Service Representative

Mont Surfaces
10.2022 - 02.2024

Scheduler

HVAC company
02.2021 - 01.2022

Supervisor

Tim Horton's
06.2019 - 01.2021

Crew Member

Arby's
10.2018 - 06.2019

Crew Member

Wendy's
06.2017 - 09.2018

High School Diploma -

Central Crossing High School

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McKenna Mullett