McKenna Ransom
Sandusky,Ohio
Summary
Customer-focused support professional with experience handling inquiries across phone, email, and chat. Skilled in troubleshooting, multitasking, and delivering fast, high-quality resolutions. Highly organized and excited to help build a world-class customer experience team.
Overview
5
5
years of professional experience
Work History
Administrative & Client Relations Assistant
Simply Yours LLC.
01.2023 - Current
- Delivered prompt and professional customer service via phone, email, and in-person interactions to ensure a seamless event planning experience.
- Managed client inquiries, resolved issues, and maintained satisfaction throughout the planning process.
- Created custom signage, social media content, and marketing materials while ensuring alignment with client expectations and brand standards.
- Maintained detailed records of client requests, feedback, and event specifications to support accurate execution and team communication.
- Collaborated with the owner and team to streamline processes and improve customer workflows for faster, more effective service delivery.
Server and Trainer
T.G.I. Fridays
06.2020 - 07.2024
- Delivered exceptional customer service to over 200 guests daily by accurately taking and fulfilling orders, resulting in a 15% increase in positive feedback ratings and fostering repeat patronage.
- Trained and onboarded new servers, providing hands-on instruction and guidance to ensure understanding of company procedures and service standards.
- Managed multiple tables simultaneously, ensuring timely order delivery and problem resolution, which improved table turnover rate by 20% during peak hours.
- Collaborated with kitchen staff to streamline order communication, reducing order errors by 30% and enhancing overall dining experience for guests at Buffalo Wild Wings.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Basil Pizza and Wine Bar
01.2024 - 04.2024
- Delivered high-end service to 6-8 tables in a fast-paced upscale dining environment, ensuring exceptional experiences from greeting to check-out.
- Resolved guest concerns quickly and empathetically, ensuring satisfaction and encouraging repeat visits.
- Collaborated with team members to streamline service operations, contributing to smoother shifts and a higher standard of customer care.
- Demonstrated strong menu knowledge and upselling strategies, regularly exceeding sales goals and enhancing guest experiences.
- Provided training support to new servers, modeling best practices and guiding them through daily service operations.
Studio Photographer and Customer Experience
JCPenney Portraits
08.2023 - 04.2024
- Guided clients through portrait package options, offering personalized recommendations that boosted customer satisfaction and average order value.
- Achieved 95%+ customer satisfaction scores based on post-session feedback, consistently delivering positive client experiences.
- Maintained detailed customer records and appointment history in the studio’s CRM system (similar to Zendesk), ensuring accurate follow-ups and smooth client experiences.
- Handled post-session concerns, product reorders, and delivery tracking, escalating complex issues when needed to ensure timely resolution.
- Collaborated with team members to improve studio operations and streamline customer communication processes.
Education
Bachelor of Technology - Visual Communication
Bowling Green State University
Bowling Green, OH12.2024
Skills
- Scheduling
- Complaint resolution
- Verbal and written communication
- Customer service excellence
- Email management
- Salesforce
- Customer relationship management (CRM)
- Microsoft Office Suite
Timeline
Server
Basil Pizza and Wine Bar
01.2024 - 04.2024
Studio Photographer and Customer Experience
JCPenney Portraits
08.2023 - 04.2024
Administrative & Client Relations Assistant
Simply Yours LLC.
01.2023 - Current
Server and Trainer
T.G.I. Fridays
06.2020 - 07.2024
Bachelor of Technology - Visual Communication
Bowling Green State University
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