Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Websites
Timeline
Generic

Mckenna Simms

Cornelius,NC

Summary

Customer-oriented sales professional with 3 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Upbeat, customer-focused Sales Associate with 1 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

The Village Store
Davidson, NC
11.2022 - Current
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted customers and provided exceptional customer service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped customers find specific products, answered questions and offered product advice.
  • Developed trusting relationships with customers by making personal connections.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Offering gift wrapping options, wrapping gifts, tying ribbon, while running the register in a timely manner.
  • Resolved customer complaints courteously and efficiently.

Busser

Eez Fusion Sushi
Huntersville, NC
10.2022 - 02.2023
  • Effectively multitasked within fast-paced environment.
  • Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs. Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Cleared tables to maintain high turnover rate and minimize wait times.
  • Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table. Volunteering to stay after scheduled shift to assist servers during close.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Reset tables in a timely manner with clean silverware, napkins and condiments.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
  • Stocked ice bins with fresh ice cubes throughout the day as needed.

Customer Service Associate/Sandwich Maker

Which Wich Superior Sandwiches
Huntersville, NC
11.2021 - 09.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained open communication with team members, as well as training team members and acting as a shift lead.

Education

High School Diploma -

William Amos Hough High School
Cornelius, NC
06.2024

Skills

  • Customer Needs Assessment
  • Retail Marketing
  • Business Development
  • Team Collaboration
  • Problem Resolution
  • Print Design and Illustration
  • Budget Management
  • Material Selection
  • Photography
  • Creative Design

Accomplishments

  • Scholastic Art Awards- 1 Gold key, 3 Silver keys, 2 Honorable mentions- for pieces submitted Sophomore and Junior year.
  • AP College Board- AP Drawing Perfect Score, Junior year portfolio, AP Scholar.
  • I am a member of the CMS Student Fund For The Visual Arts, we organize art shows and help run them.
  • I have had pieces in The Festival In The Park for 6 years in a row as well as in The Winter Art Show for 2 years.
  • I currently hold an officer position in my schools National Art Honors Society, I run the Instagram account, posting art opportunities and club dates, as well as help lead club meetings.
  • A piece I had submitted for The Reflections Contest is currently competing in states.

Certification

  • CPR certified
  • National Career Readiness Certificate- Gold

Affiliations

EezWich
  • Active member in the art community.
  • Family orientated.
  • I enjoy thrifting and finding different sustainable solutions. 90% of my clothes are second hand, as well as all my furniture.
  • I keep my area tidy, I enjoy cleaning and organizing.
  • (Especially around the holidays), I enjoy baking for for family and friends.

Timeline

Sales Associate

The Village Store
11.2022 - Current

Busser

Eez Fusion Sushi
10.2022 - 02.2023

Customer Service Associate/Sandwich Maker

Which Wich Superior Sandwiches
11.2021 - 09.2022

High School Diploma -

William Amos Hough High School

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Mckenna Simms