Mckenzi Bell
Bellbrook,OH
Summary
Dynamic Front Office Administrator at Dayton Fence Company INC. with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in scheduling appointments and office administration, I foster positive relationships and resolve issues proactively, contributing to a collaborative team environment and optimizing productivity. Proficient in QuickBooks and Microsoft Word.
Overview
15
15
years of professional experience
Work History
Front Office Administrator
Dayton Fence Company INC.
01.2021 - Current
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
- Familiar with quickbooks, microsoft word, and google work space.
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Answered multi-line phone system, routing calls, delivering messages to staff.
Restaurant Waiter
MCL Restaurant
01.2010 - 01.2025
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Fairmont High School
Kettering, OH05-2011
Skills
- Scheduling appointments
- Reception duties
- Office supply management
- File organization
- Meeting coordination
- Human resources
- Calendar management
- Travel coordination
- Word processing
- Scheduling
- Office administration
Timeline
Front Office Administrator
Dayton Fence Company INC.
01.2021 - Current
Restaurant Waiter
MCL Restaurant
01.2010 - 01.2025
High School Diploma -
Fairmont High School
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