Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mckenzi Bell

Bellbrook,OH

Summary

Dynamic Front Office Administrator at Dayton Fence Company INC. with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in scheduling appointments and office administration, I foster positive relationships and resolve issues proactively, contributing to a collaborative team environment and optimizing productivity. Proficient in QuickBooks and Microsoft Word.

Overview

15
15
years of professional experience

Work History

Front Office Administrator

Dayton Fence Company INC.
Dayton, OH
01.2021 - Current
  • Responded to inquiries from callers seeking information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
  • Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
  • Familiar with quickbooks, microsoft word, and google work space.
  • Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
  • Answered multi-line phone system, routing calls, delivering messages to staff.

Restaurant Waiter

MCL Restaurant
Kettering, OH
01.2010 - 01.2025
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

Fairmont High School
Kettering, OH
05-2011

Skills

  • Scheduling appointments
  • Reception duties
  • Office supply management
  • File organization
  • Meeting coordination
  • Human resources
  • Calendar management
  • Travel coordination
  • Word processing
  • Scheduling
  • Office administration

Timeline

Front Office Administrator

Dayton Fence Company INC.
01.2021 - Current

Restaurant Waiter

MCL Restaurant
01.2010 - 01.2025

High School Diploma -

Fairmont High School

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Mckenzi Bell