Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

McKenzi Wilson

Goshen,OH

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Logistics Account Executive

Total Quality Logistics
09.2023 - 05.2024
  • Negotiated favorable shipping rates with carriers, resulting in significant cost savings.
  • Analyzed shipment data to identify trends, areas of improvement, and present recommendations for efficiency gains.
  • Prepared detailed reports on account performance, highlighting key achievements and areas for improvement during client meetings.
  • Coordinated timely deliveries by closely monitoring shipment schedules and proactively addressing potential delays.
  • Reduced transportation costs through effective route planning and carrier selection.

Team Lead

Dicks Sporing Goods
08.2020 - 09.2023
  • Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
  • Assisted in implementation and maintenance of planograms.
  • Analyzed sales reports to identify trends, adjusting merchandise presentation strategies as needed to maximize revenue potential.
  • Resolved customer complaints promptly, ensuring satisfaction while maintaining a positive brand image for the company.
  • Streamlined inventory management processes by effectively tracking incoming shipments and updating stock levels accordingly.
  • Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.

Team Member

Target
03.2019 - 07.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Restaurant Team Member

Chick-fil-A
07.2018 - 03.2019
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Education

No Degree - Biology

Northern Kentucky University
Highland Heights, KY
2025

High School Diploma -

Goshen High School
Goshen, OH
05.2020

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Adaptability and Flexibility
  • Visual Merchandising

Affiliations

  • Delta Zeta

Timeline

Logistics Account Executive

Total Quality Logistics
09.2023 - 05.2024

Team Lead

Dicks Sporing Goods
08.2020 - 09.2023

Team Member

Target
03.2019 - 07.2020

Restaurant Team Member

Chick-fil-A
07.2018 - 03.2019

No Degree - Biology

Northern Kentucky University

High School Diploma -

Goshen High School

Similar Profiles

CREATE PROFILE
McKenzi Wilson