McKenzie Burk
Fruitport,MI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Patient Services Representative
My Community Dental Centers
12.2023 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Assisted patients with inquiries, ensuring clarity and understanding of dental services offered.
- Coordinated insurance verification processes, enhancing efficiency in patient intake procedures.
- Oversaw daily operations of front desk activities, ensuring compliance with organizational policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
Department Assistant
Oaklawn Medical Group
12.2021 - 10.2023
- Coordinated departmental communication to enhance information flow among staff and management.
- Coordinated patient communications, ensuring timely follow-ups and service delivery.
- Processed insurance claims and verified eligibility for services provided.
- Maintained accurate patient records in electronic health record (EHR) systems.
- Trained new staff on office procedures and customer service protocols.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Manager
Union Station Food & Ice Cream
03.2012 - 11.2021
- Oversaw daily operations, ensuring high standards of quality and service in food preparation.
- Managed inventory control processes, optimizing stock levels to reduce waste and enhance profitability.
- Coordinated staff schedules effectively to align with peak service times, maximizing productivity.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Operated kitchen equipment to prepare food in compliance with health and safety standards.
- Maintained accurate cash drawer balance and reconciled daily sales reports.
- Trained new staff on operational procedures and customer service protocols.
Education
No Degree - Allied Health Science
Grand Valley State University
Allendale, MISkills
- Problem Solving
- Scheduling appointments
- Adaptability
- Time Management
- Teamwork
Timeline
Patient Services Representative
My Community Dental Centers
12.2023 - Current
Department Assistant
Oaklawn Medical Group
12.2021 - 10.2023
Manager
Union Station Food & Ice Cream
03.2012 - 11.2021
No Degree - Allied Health Science
Grand Valley State University