Mckenzie Davis
Buckeye,Arizona
Summary
Dynamic Shift Lead with a proven track record in customer service. Skilled in operations management and conflict resolution. Recognized for reducing discrepancies in cash handling and promoting staff development through effective coaching. Strong problem solving and leadership skills. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments within the workplace.
Overview
8
8
years of professional experience
Work History
Shift Lead
Three Minute Car Wash
2025.03 - Current
- Complete store opening and closing procedures and balanced tills.
- Traine new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards are met consistently.
- Oversee cash handling procedures, ensuring accuracy and proper documentation at all times.
Shift Lead/Supervisor in Training
Salad And Go
2024.02 - 2025.03
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
- Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
- Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
Builder/Shipping and Receiving Manager
Canvas Vows
2018.02 - 2024.01
- Worked closely with owners throughout process to keep Canvas shipments on time. Maintained professional relationships with clients throughout the project keeping them informed on progress/ updates while addressing any concerns.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted designs accurately, building structures to exact specifications.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Accurately wrapped and shipped customers order according to customer requests and approved specifications.
- Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes
- Inspected frames, identified issues such as warping, and implemented corrections.
- Increased job site safety through regular maintenance and proper use of tools and equipment.
- Followed safety protocols when using air powered staplers, nail guns, saws and routers.
- Examined wood, work areas, and supplies for defects and damage before completing projects.
- Consistently met deadlines on multiple concurrent projects through effective time management skills and prioritization abilities.
- Reduced material waste by optimizing usage of lumber, cut measured and shaped wood after inspecting blueprints, build areas and work orders.
- Created custom frames to meet needs of individual customers.
- Disassembled frames for repair, refurbishment, or replacement.
Education
High School Diploma -
Verrado High School
Buckeye, AZ2014-05
Skills
- Customer service focus
- Employee training
- Team motivation
- Operations monitoring
- Loss prevention
- Staff development
- Operations management
- Coaching and mentoring
- Employee evaluation
- Productivity monitoring
- Sales and upselling
Timeline
Shift Lead
Three Minute Car Wash
2025.03 - Current
Shift Lead/Supervisor in Training
Salad And Go
2024.02 - 2025.03
Builder/Shipping and Receiving Manager
Canvas Vows
2018.02 - 2024.01
High School Diploma -
Verrado High School