Mckenzie Demers
Lebanon
Summary
Experienced server with a strong work ethic and exceptional customer service skills, honed at Angelina's Ristorante in Ogunquit, ME. Proven ability to enhance guest experiences through effective multitasking and suggestive selling, resulting in increased sales. Committed to maintaining high food safety standards while fostering team collaboration in high-volume dining environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Angelina's Ristorante
09.2022 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Longhorn Steakhouse
10.2019 - 03.2020
Server
Applebee's Grill + Bar
01.2013 - 07.2017
Education
Bachelor of Arts - Business Administration
Johnson & Wales University
Providence, RI08-2017
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Sales expertise
- Food safety practices
- Suggestive selling
Certification
Alcohol Seller & Server On-line Training Certificate
Exp: 2/2028
Timeline
Server
Angelina's Ristorante
09.2022 - 01.2025
Server
Longhorn Steakhouse
10.2019 - 03.2020
Server
Applebee's Grill + Bar
01.2013 - 07.2017
Bachelor of Arts - Business Administration
Johnson & Wales University
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