Mckenzie Francois
Dollar General
West Monroe,LA
9
years of professional experience
Results-driven Assistant Store Manager with a proven track record in enhancing customer satisfaction and optimizing store operations. Skilled in team leadership, inventory control, and problem-solving.
Work History
Assistant Store Manager
3 Years 3 Months- Trained and developed team members, fostering a culture of collaboration and accountability.
- Enhanced customer service standards, resulting in increased customer satisfaction and loyalty.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Shift Leader
3 Years 1 Month- Coordinated shift schedules, optimizing labor resources for peak hours.
- Supervised team members to ensure adherence to food safety and hygiene standards.
- Trained new staff on operational procedures and customer service excellence.
- Managed inventory levels, reducing waste through effective stock control practices.
- Conducted performance evaluations, providing constructive feedback to team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Assistant Manager
2 Years- Managed inventory levels, ensuring optimal stock availability while minimizing waste.
- Executed daily operations to ensure efficient store performance and customer satisfaction.
- Developed promotional displays to enhance product visibility and drive sales.
- Assisted in training new staff on product knowledge and sales techniques.
- Collaborated with team members to resolve customer inquiries and issues effectively.
- Monitored compliance with company policies and procedures during daily operations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Associate of Arts - Elementary Education
Skills
Inventory control
POS systems
Customer engagement
Customer engagement
Customer relations
Store organization
Time management
Merchandising strategies
Attention to detail
Pricing and markdowns
Problem-solving
Sales analysis
Timeline
Assistant Store Manager
Dollar General
07.2019 - 10.2022Read More
Shift Leader
Burger King
02.2015 - 03.2018Read More
Assistant Manager
Tobacco Plus
01.2014 - 01.2016Read More
Louisiana State University
Associate of Arts from Elementary Education
Read More