McKenzie Johnson
Cleveland,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Prestige Beauty Advisor
Ulta Beauty Inc.
Cleveland, TN
07.2021 - Current
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Followed up with customers to increase satisfaction with purchases and services.
- Trained new staff in product knowledge and customer service protocols.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Beauty Advisor
Sally Beauty Supply
Cleveland, TN
06.2019 - 05.2021
- Met sales goals, supporting organizational health through consistent and reliable service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Maintained counter and display areas for cleanliness and organization.
Education
Associate of Applied Science - Business Administration And Management
Cleveland State Community College
Cleveland, TN12.2022
Skills
- Sales Expertise
- Industry Standards
- Time Management
- Staff Training
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
Timeline
Prestige Beauty Advisor
Ulta Beauty Inc.
07.2021 - Current
Beauty Advisor
Sally Beauty Supply
06.2019 - 05.2021
Associate of Applied Science - Business Administration And Management
Cleveland State Community College