McKenzie McCloskey
West Sunbury,PA
Summary
Proven track record in enhancing guest experiences and streamlining service operations at Family Tradition, showcasing exceptional customer service and strong work ethic. Expert in cash handling and maintaining cleanliness standards, I significantly contributed to team efficiency and customer satisfaction. Skilled in both guest engagement and operational management, I excel in fast-paced environments. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Family Tradition
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Hostess
Juniper Grill
08.2023 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Dietary Aide
Butler Health System
02.2022 - 08.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
Esthetican - Esthetican
Butler Beauty Academy
Butler, PA11.2024
High School Diploma -
Moniteau Jr/Sr High School
West Sunbury, PA06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
Accomplishments
I attained honor roll in high school, while doing school sports such as cheerleading and volleyball, as well as working. It gave me opportunities with scholarships and an amazing GPA.
Additional Information
Ivan Blum - Manager at Juniper Grill
Phone: 724 602 5757
Address: Cranberry Pa
Patti Schultheis - Family Friend
Phone: 724 276 5314
Address: West Sunbury, Pa
Colleen Coulter - Manager at Family Tradition
Phone: 724 636 5026
Address: Harrisville, Pa
Special Skills/Activites
I am currently an Esthetician Student at Butler Beauty Academy, looking to further my career in something I love! I am certified in Spray tanning, and facials. I have practice in waxing, makeup application, microdermabrasion, massage, and cleanliness.
Timeline
Server
Family Tradition
05.2024 - Current
Hostess
Juniper Grill
08.2023 - 05.2024
Dietary Aide
Butler Health System
02.2022 - 08.2023
Esthetican - Esthetican
Butler Beauty Academy
High School Diploma -
Moniteau Jr/Sr High School
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