McKenzie Murphy
Columbia,SC
Summary
Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.
Overview
3
3
years of professional experience
Work History
BEAUTY CONSULTANT
Palm Beach Tan
Greenville And Columbia, SC
10.2022 - 01.2024
- Attended training sessions to stay up-to-date on industry trends, technologies, and best practices
- Answered beauty product questions with knowledge of ingredients and application techniques
- Utilized point-of-sale systems to process payments accurately and efficiently
- Built strong relationships with customers by providing knowledgeable advice and recommendations
- Monitored stock levels regularly to ensure adequate supplies were available
- Engaged customers by greeting and offering assistance with products and services, promoting positive customer experiences
- Recommended specific cosmetic products for satisfying customers' stated beauty needs
- Performed accurate cash register transactions with attention to detail
- Tracked daily sales figures using spreadsheets and other data analysis tools
- Directed customers toward available product categories to encourage purchasing decisions
- Conducted detailed consultations with customers to determine individual skin care needs
SALES ASSOCIATE
Lizard Thicket
Greenville, SC
09.2021 - 01.2022
- Encouraged customers to make additional purchases and suggested relevant items
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Followed checklist to complete retail store opening and closing activities
- Established a positive rapport with customers by delivering friendly, personalized service
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Introduced promotions and sale opportunities, enticing customers
- Employed persuasive sales techniques to close deals while adhering to company standards for profitability
- Provided accurate information about products, prices and availability both in person and over the phone
- Promoted benefits of store credit cards and customer loyalty programs
- Built relationships with potential customers by providing helpful advice on product selection
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Performed cleaning tasks, keeping store neat and organized
- Kept work area clean, organized and free of clutter at all times
- Maximized profits through effective cross-selling strategies during checkout process
- Processed credit card transactions quickly and securely
- Tagged new merchandise for sale and updated signs
ICE CREAM ATTENDANT
Hounis Ice Cream
Greenville, SC
04.2021 - 08.2021
- Greeted customers warmly upon arrival at the store and provided helpful advice on menu items
- Processed payments from customers using cash registers or card machines as required
- Collaborated with colleagues to ensure efficient operations during peak business hours
- Provided exceptional customer service at all times by responding promptly to inquiries
- Prepared and served ice cream cones, sundaes, shakes, and other frozen desserts to customers in a friendly manner
- Restocked shelves with new inventory as needed
- Monitored expiration dates on products to ensure freshness was maintained
- Upheld company policies including dress code standards and customer service protocols
- Answered customer questions about flavors, toppings, ingredients, preparation methods
- Assisted with maintaining the cleanliness of the store by wiping down counters, restocking supplies, and cleaning equipment
Education
BUSINESS CANDIDATE -
University of South Carolina
Columbia, SC05.2026
Skills
- Money Transfer Systems
- Sales Expertise
- Customer Needs Assessment
- Customer Consulting
- Skin Types
- Customer Service
- Exceeding Customer Expectations
- Meeting Sales Goals
- Register Opening And Closing
- Marketing
- Product Promotion
- Multitasking Strengths
- Excellent People Skills
- Verbal Communication
- Teamwork And Collaboration
- Cleaning Techniques
- Social Media
Timeline
BEAUTY CONSULTANT
Palm Beach Tan
10.2022 - 01.2024
SALES ASSOCIATE
Lizard Thicket
09.2021 - 01.2022
ICE CREAM ATTENDANT
Hounis Ice Cream
04.2021 - 08.2021
BUSINESS CANDIDATE -
University of South Carolina