McKenzie Ngo
Panama City,FL
Summary
Desk Assistant supporting front desk flow, visitor check-in, and appointment scheduling in a busy service setting. Brings client communication, record keeping, and steady follow-through from salon and volunteer work to manage 5-10 appointments per day and keep daily operations organized and welcoming. Adds bilingual English and Vietnamese communication to help support guests, staff, and routine administrative tasks.
Overview
1
1
Language
2
2
Certifications
5
5
years of professional experience
Work History
Volunteer – Breakfast Program
First United Methodist Church
2023.08 - Current
- Prepare and serve 70+ hot breakfasts weekly for unhoused guests, supporting consistent meal access.
- Coordinate meal preparation with a team of 9 volunteers, aligning tasks and timing for efficient service.
- Maintain a clean, organized kitchen and follow food safety standards throughout breakfast service.
- Welcome guests with warm, respectful communication to create a supportive breakfast environment.
- Support breakfast setup and cleanup to keep the kitchen ready for the next service day.
- Reinforce community outreach efforts by helping guests feel acknowledged, welcomed, and cared for.
- Keep volunteer roles organized during service to maintain steady workflow and reliable breakfast delivery.
Nail Technician
Natural Nails
2023.12 - Current
- Maintain 100% client satisfaction through attentive service, clear communication, and a welcoming front-desk presence.
- Coordinate 4-10 appointments per day while keeping client flow organized in a fast-paced salon.
- Deliver precise nail services with steady manual dexterity and close attention to detail.
- Follow strict sanitation and infection-control procedures throughout each client appointment.
- Manage multiple clients efficiently in a fast-paced environment while maintaining consistent service quality.
- Communicate with clients to explain services, answer questions, and resolve concerns professionally.
- Maintain accurate client records and support daily front-desk operations with organized follow-up.
Receptionist
Natural Nails
2021.08 - 2025.08
- Managed front desk operations and weekly appointment scheduling to keep workflow organized and guests moving smoothly.
- Greeted and assisted clients on arrival, contributing to an 80% increase in positive online reviews.
- Processed payments and balanced the cash register daily with 100% accuracy to support reliable financial operations.
- Coordinated with nail technicians to streamline workflow and minimize guest wait times during busy shifts.
- Maintained client communication, phone etiquette, and records management to support organized front desk service.
Education
Bachelor of Science - Public Health
University of Florida
Gainesville, FL1 2029
Associate of Arts - General
Gulf Coast State College
Panama City, FL5 2025
High School Diploma - undefined
North Bay Haven Charter Academy
Panama City, FL05.2025
Skills
- Appointment scheduling
- Front desk operations
- Cash handling
- Records management
- Phone etiquette
- Guest reception
- Client communication
- Community outreach
- Volunteer coordination
- Team coordination
- Microsoft Excel
- HIPAA compliance
SKILLS
Bilingual - Fluent in English and Vietnamese
Certification
Cosmetology License
Timeline
Nail Technician
Natural Nails
2023.12 - Current
Volunteer – Breakfast Program
First United Methodist Church
2023.08 - Current
Receptionist
Natural Nails
2021.08 - 2025.08
High School Diploma - undefined
North Bay Haven Charter Academy
Associate of Arts - General
Gulf Coast State College
Bachelor of Science - Public Health
University of Florida