Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

McKenzie Rogers

Altus

Summary

Service-oriented Hospitality Worker known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and time management. Excel in communication, adaptability, and teamwork to enhance guest experiences and support operational goals.

Overview

6
6
years of professional experience

Work History

Server

Salt Fork
Altus
08.2023 - 01.2025
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Follow health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on the cash register and point-of-sale system.

Bartender

Buffalo Wild Wings
Heath
09.2020 - 05.2023
  • Ensured proper sanitation of the bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication, or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products, or trends.
  • Managed the cash drawer at the end of each shift, ensuring the accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.

Server

Texas Roadhouse
Newark
01.2019 - 03.2020
  • Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
  • Prepared checks, itemizing total meal costs, and taxes.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Stocked service areas with supplies during slow periods.
  • Maintained a polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Recorded meal selections and transactions in the microsystem to deliver prompt service.
  • Trained new employees on restaurant procedures and plating techniques.

Education

High School Diploma -

Newark Digital Academy
Newark
05.2016

Some College (No Degree) - Radiology Technician

Central Ohio Technical College
Newark, OH

Skills

  • Guest engagement and promotion
  • Cash handling and prioritization
  • Preparation and organization
  • Hospitality services
  • Effective communication and adaptability
  • Cross-cultural sensitivity
  • Professionalism and conflict resolution

References

References available upon request.

Timeline

Server

Salt Fork
08.2023 - 01.2025

Bartender

Buffalo Wild Wings
09.2020 - 05.2023

Server

Texas Roadhouse
01.2019 - 03.2020

High School Diploma -

Newark Digital Academy

Some College (No Degree) - Radiology Technician

Central Ohio Technical College
McKenzie Rogers