Mckenzie Storey
Maricopa,AZ
Summary
Adept at fostering guest relations and enhancing customer satisfaction, I excelled in multitasking and team collaboration at Olive Garden. My expertise in hospitality service and cash handling, coupled with a strong work ethic, propelled performance improvement. I consistently resolved complaints, ensuring positive behavior, and always having a big smile.
Overview
7
7
years of professional experience
Work History
Server
Bonnie Cafe
Bonnie, IL
06.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/Host
Olive Garden
Chandler, AZ
08.2017 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
GED ONLINE SCHOOLING
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Team collaboration
- Sales expertise
- Performance improvement
- Guest relations management
- Multitasking and organization
- Positive and professional
- Calm demeanor
- Positive guest interactions
Timeline
Server
Bonnie Cafe
06.2023 - 12.2024
Server/Host
Olive Garden
08.2017 - 10.2019
GED ONLINE SCHOOLING