McKenzie Thomas
Stoneville,NC
Summary
Proven professional with a strong background in customer service and office management, notably at Eye Associates of Cayce. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional organization skills and a calm demeanor. Achieved significant improvements in efficiency and client relations, making a measurable impact on workplace productivity.
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Check Out Receptionist
Eye Associates of Cayce
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected Type payments, processed transactions and updated relevant records.
- Pull and verify insurance
- Informing of co-payments and responsibilities from the patients insurance company
- Receive payments and perform refunds when necessary
- Assist in ordering contact lens and glasses orders
- Inform of contact lens rebates
- Discharge patients with a farewell
- Performed nightly paperwork which consisted of counting the register, taking deposits, recording necessary numbers, printing deposit slip and performing end-of-day
Front Desk Receptionist
Eye Associates Of Cayce
09.2023 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Pulling and verifying insurance before appointments
Eye Technician
Eye Associates of Cayce
06.2023 - 09.2023
- Developed trusting relationships with patients through attentive listening skills and genuine interest in their visual wellbeing.
- Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.
- Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.
- Enhanced patient experience with a welcoming demeanor and clear communication during pre-testing procedures.
- Maintained a clean and organized workspace, ensuring proper sterilization of equipment for optimal patient safety.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Pulled patient paper charts in advanced to their appointment to make sure everything is in place
- Reviewed and responded to text messages accordingly
- Performed Optomap when necessary
- Scheduled appointments accordingly
- Input patient results from the auto-refractor and NTC prior to seeing the Optometrist
Third Key Holder
Claires
12.2021 - 06.2023
- Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Coordinated staff scheduling to ensure adequate coverage during peak hours without exceeding labor budgets.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Contributed to a positive work environment by fostering strong teamwork among staff members.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Greeted customers with exceptional customer service, made them feel welcomed and comfortable
- Performed requested ear piercings, explained after care to ensure proper care, and provided guidance in decisions
- Performed cashier duties such as taking payments, providing necessary refunds, and nightly paperwork which consisted of counting and taking deposits.
Education
Associates - Science
Midlands Technical College
West Columbia, SC05.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- File Management
- Professional Demeanor
- Typing Speed
- Record preparation
- Reception desk management
- Multitasking and prioritization
- Calm Demeanor
- Customer Service
- Payment Processing
- Billing and Invoicing
- Bank Deposits
Timeline
Check Out Receptionist
Eye Associates of Cayce
12.2023 - Current
Front Desk Receptionist
Eye Associates Of Cayce
09.2023 - 12.2023
Eye Technician
Eye Associates of Cayce
06.2023 - 09.2023
Third Key Holder
Claires
12.2021 - 06.2023
Associates - Science
Midlands Technical College
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