McKenzie Vivar
Hyattsville,United States
Summary
Dynamic professional with 9 years of experience in customer service and team leadership, excelling in fast-paced environments. Proven expertise in scheduling, merchandising, and mentoring, ensuring smooth operations and enhanced customer satisfaction. Strong communication skills foster positive relationships and build customer loyalty, while a detail-oriented approach guarantees accuracy in all tasks. Bilingual abilities enhance interactions with diverse clientele, contributing to effective service delivery. Committed to driving team success and creating a welcoming atmosphere for all.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Chaneyenterprises
Annapolis, MD
03.2025 - Current
- Assisted customers by answering calls and placing orders. Supported order placement by responding to incoming calls. Facilitated customer requests through effective call handling.
- Validated orders to finalize next day's schedule.
- Facilitated communication with sales team to gather project details for customers and determine appropriate pricing and product mixes.
Lead dispatch/ driver supervisor
Ernest Maier Block Company
06.2022 - 02.2025
- Assisted with scheduling concrete and aggregate orders. Greeted customers in a friendly and professional manner via email, phone, walk in customers. Handled customer complaints calmly and professionally, resolving customer issues in a timely manner Assisted customers with locating items and providing product information Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe
Crew member
Chipotle Mexican Grill
04.2019 - 04.2021
- Demonstrated excellent communication skills when dealing with customers and staffDemonstrated excellent customer service by consistently providing friendly and helpful assistance to guestsMaintained a clean and organized work area to ensure a safe and pleasant environment for customers and staffFollowed cash handling procedures to ensure accuracy and reduce lossesAssisted with the training and development of new employees, resulting in improved team morale and productivity
Team Member Cashier
Pret A Manger
Washington, D.C.
09.2015 - 03.2019
- Washington
- Stocked and replenished merchandise according to store merchandising layouts.
- Welcomed customers into the store and helped them locate items.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned area.
- Built relationships with customers to increase the likelihood of repeat business.
- Assisted in the kitchen and assisted the Hot chef
- Made and served café beverages per day with speed, quality and consistency.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cleaned counters, machines, utensils and seating areas daily.
- Worked on the register when needed.
Education
High School Diploma - undefined
Don Bosco Cristo Rey High School
05.2014
Skills
- Scheduling
- Merchandising
- Mentoring
- Sales
- Customer Service
- Multitasking
- Communication Skills
- Team Building
- Data Entry
- Detail Oriented
- Interpersonal skills
- Regulatory compliance
- Supply Chain Managment
Languages
Spanish
English
Timeline
Customer Service Representative
Chaneyenterprises
03.2025 - Current
Lead dispatch/ driver supervisor
Ernest Maier Block Company
06.2022 - 02.2025
Crew member
Chipotle Mexican Grill
04.2019 - 04.2021
Team Member Cashier
Pret A Manger
09.2015 - 03.2019
High School Diploma - undefined
Don Bosco Cristo Rey High School