McKenzie Wampler

Adaptable front desk professional skilled in thriving in fast-paced environments while delivering excellent customer service.

• Served as the first point of contact for residents, visitors, and staff by providing professional and welcoming customer service.
• Answered phones, scheduled appointments, and managed inquiries with efficiency and courtesy.
• Assisted residents with housing questions, service requests, and paperwork to support independent living.
• Maintained accurate records, updated files, and handled confidential information with discretion.
• Monitored the lobby and common areas to ensure safe, clean, and welcoming environment.
• Supported administration tasks such as data entry, filing, and processing forms.
• Balanced multiple priorities in a fast-paced environment, ensuring all inquiries were addressed promptly and accurately.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Maintained up-to-date knowledge on industry best practices and emerging trends in resident care, applying relevant insights to improve services.
• Assisted patients with daily living activities, promoting independence and dignity.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Cared for residents in a independent living facility by promoting independence and dignity.
• Provided frontline customer service, responding to residents concerns in a promptly and professionally.
• Maintained a safe and welcoming environment by monitoring common areas and reporting maintenance needs.
• Assisted in organizing community activities and events to encourage engagement and socialization.
• Demonstrated strong interpersonal skills in working with diverse resident populations, staff, and families.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Reduced wait times for customers by swiftly handling cash register operations and providing accurate change.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

• Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
• Labeled, recorded, and inspected packaging to prepare for shipment or storage.
• Ensured proper labeling of packages according to regulatory requirements, avoiding potential fines or product recalls due to noncompliance.
• Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
• Maintained a safe work environment by adhering to strict safety protocols during packaging operations.
• Streamlined documentation processes for increased accuracy in record-keeping and data tracking.