McKenzie Williams
Manchester,TN
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Receptionist
The Local Optical
2022.11 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared and processed patient referrals and transfer requests.
- Processed medical insurance claims and payments.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
Surgical Coordinator
Southeast Eye Specialists
2021.10 - 2022.11
- Prepared and processed patient referrals and transfer requests.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dispatcher
Huff & Puff Trucking
2013.08 - 2021.10
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
Coffee County Central High School
Manchester, TNSkills
- File Management
- CRM Software
- Office Management
- Customer Service
- Organization skills
- Payment Processing
- Strategic Planning
- Travel Arrangements
- Customer and client relations
- Call Answering and Routing
- Scheduling
- Microsoft Office
Timeline
Receptionist
The Local Optical
2022.11 - Current
Surgical Coordinator
Southeast Eye Specialists
2021.10 - 2022.11
Dispatcher
Huff & Puff Trucking
2013.08 - 2021.10
High School Diploma -
Coffee County Central High School