McKenzie Gackstetter
White Bear Lake,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing an understanding with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Store Mail Distribution Specialist
Target Printing Services
Brooklyn Park, MN
08.2020 - Current
- Followed OSHA guidelines to keep everyone safe in a warehouse setting by learning how to operate lifts, and other big machinery safely. Including doing maintenance on machines
- Work on excel daily to take in data, keep a log of all 1,938 stores and employee information, and transfer information to UPS and FedEx.
- Work with UPS shipping manager and FedEx shipping manager to schedule pickups and deliveries to maintain smooth operations. Along with packing, securing, labeling and applying postage to materials to prepare items for shipment.
- Operated Folder Machine to seal checks, and make sure they get to the correct store or home on the day they are expected to arrive.
- Worked as a team to ensure that all 1,938 Target locations receive everything, they need to operate the stores, in a timely manner
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Home Health Aide
Recover Care
White Bear Lake, MN
08.2018 - 08.2020
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed entries in log books, and online care plans to accurately document and report patient progress.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Took calls with clients, clients families, and clients doctors to relay important information, and come up with solutions for care.
- Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to clients, paying attention to special needs or wants.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions. Administered medication as directed by physician.
Housekeeper
The Lodge at White Bear Lake
White Bear Lake, MN
07.2018 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Kept inventory on cleaning supplies and notified supervisor when something needed to be ordered.
- Managed my own appointments based on abilities and daily requirements.
- Documented and reported necessary facility and building repairs observed.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Adhered to professional house cleaning checklist.
Customer Service
Walgreens
Stillwater, MN
06.2016 - 06.2017
- Answered customer telephone calls promptly to avoid on-hold wait times and get customers to the department they are trying to reach.
- Investigated and resolved customer inquiries and complaints quickly by recommending products to customers, thoroughly explaining details. Boosting sales and customer satisfaction.
- Greeted customers and helped with product questions, selections and purchases. Exhibited high energy and professionalism when dealing with clients and staff.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers. Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons. Issued receipts and processed refunds, credits or exchanges.
Education
High school diploma -
St Croix Preparatory Academy
Bayport, MN06.2017
Skills
- Excellent Written and Verbal Communication
- Data Entry and Maintenance
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Call Documentation
- Sales and Promotions
- Customer Service
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- Engaging with Diverse Customers
Timeline
Store Mail Distribution Specialist
Target Printing Services
08.2020 - Current
Home Health Aide
Recover Care
08.2018 - 08.2020
Housekeeper
The Lodge at White Bear Lake
07.2018 - 10.2019
Customer Service
Walgreens
06.2016 - 06.2017
High school diploma -
St Croix Preparatory Academy