McMahill Angela
Galesburg,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Front Office Assistant
OSF Medical Center
Galesburg, IL
11.2020 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing workflow and information sharing.
- Supported administrative tasks, improving office organization and efficiency.
- Maintained accurate records of client interactions and transactions in company database.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team.
- Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
- Ensured confidentiality and security of sensitive information through diligent record-keeping and data entry.
- Reduced wait times for visitors by implementing more efficient check-in process.
- Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
- Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
- Managed multi-line phone system to direct calls to appropriate departments, enhancing communication efficiency.
- Streamlined front office operations, contributing to more organized and welcoming environment for visitors.
- Assisted in development and implementation of office policies to ensure compliance and efficiency.
- Increased office productivity with maintenance of office equipment and timely ordering of supplies.
- Contributed to positive first impression of office by greeting visitors warmly and professionally.
- Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
- Enhanced patient experience by providing helpful information and answering queries with empathy and professionalism.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Outbound and Inbound Scheduler
United Facilities
Galesburg, IL
2004 - 2018
- Streamlined scheduling processes for various projects, guaranteeing efficient resource management and compliance with deadlines.
- Created and managed scheduling tools aimed at improving transparency of project timelines and resource availability.
- Optimized scheduling processes through implementation of continuous improvement practices.
- Facilitated communication with supervisors and team members to evaluate supply demands and maintain inventory within acceptable limits.
- Managed scheduling operations for truck arrivals and departures, facilitating seamless product movement within facility.
- Responded to delivery inquiries via phone, providing accurate information and support.
Education
High School Diploma -
Carl Sandburg College
Galesburg, IL01-1993
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Scheduling appointments
- Cash handling
- Reception duties
- Mail handling
- Appointment setting
- Teamwork
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Telephone and email etiquette
- Active listening
- Self motivation
Timeline
Front Office Assistant
OSF Medical Center
11.2020 - Current
Outbound and Inbound Scheduler
United Facilities
2004 - 2018
High School Diploma -
Carl Sandburg College