Maritess Cuna
Fort Myers,FL
Summary
A strategic and accomplished Executive Administrative professional with multi-industry expertise in project management, event planning and meeting coordination, data analysis, data management, calendar and scheduling management and business support. Comprehensive success in driving client relationships, developing strategic, solution focused roadmaps, delivering large scale events, and implementing solutions to complex problems. Builds long-term relationships through high level communication, fine attention to detail, resourcefulness and a goal driven mindset. Proven aptitude for coordinating vendor relations, handling confidential information and tackling challenges diplomatically. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/Data Specialist
LeeHealth
02.2019 - Current
- Provides critical supervision and administrative support to System Director and Clinical Quality Specialists to facilitate workflow operations.
- Develops and updates spreadsheets and databases to track and analyze reports on performance and audit data.
- Schedules appointments and WebEx conferences and in person meetings
- Manages the Command Center during accreditation surveys and facilitates editing and review of policies and procedures
- Creates and updates physical records and digital files to maintain current, accurate and compliant documentation.
- Facilitates email correspondences and responds to phone inquiries offering productive solutions to various callers' needs.
- Utilizes Microsoft Word, Microsoft Excel and other software tools to create documents and other communications.
- Works closely with department leads to maintain optimum levels of communication to effectively and efficiently complete projects.
- Ensures all employee files are up to date for file reviews.
Account Specialist
CINTAS
01.2018 - 01.2019
- Managed multiple portfolio of national accounts simultaneously, demonstrating exceptional organizational skills and attention to detail
- Implemented new strategies to improve account retention rates
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service
- Collaborated with senior management, global sales personnel and accounts team in providing quality service to stakeholders
- Guaranteed time dispatch and completion of work orders
- Managed and resolved customer billing, payment and service disputes
- Negotiated service agreements
Service Coordinator
Johnsons Controls
01.2016 - 01.2018
- Provided full range of support to service team to facilitate department's operations
- Established and maintained service schedules for several projects to help organize workload
- Resolved customer complaints and issues to drive satisfaction and retention
- Handled processing of contract cancellations and renewals
- Prepared submission of inspection reports for compliance requirements
Project Coordinator
Georgetown University Medical Center
Washington, DC
02.2008 - 05.2015
Personal Assistant/Social Secretary
Embassy of the Republic of Singapore
Washington, DC
03.2004 - 01.2008
Education
Bachelor of Science - Business Administration
Ateneo De Manila University
Manila, PhilippinesSkills
- Business Correspondence
- Digital File Management
- Schedule Management
- Office Administration
- Verbal and Written Communication
- Microsoft Office Suites
- Organization
- Calendar Management
- Recordkeeping
- Meeting Planning and Coordination
- Complex Problem-Solving
- Time Management
- Database Management
- HIPAA Guideline Compliance
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Analytical and Critical Thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Administrative Assistant/Data Specialist
LeeHealth
02.2019 - Current
Account Specialist
CINTAS
01.2018 - 01.2019
Service Coordinator
Johnsons Controls
01.2016 - 01.2018
Project Coordinator
Georgetown University Medical Center
02.2008 - 05.2015
Personal Assistant/Social Secretary
Embassy of the Republic of Singapore
03.2004 - 01.2008
Bachelor of Science - Business Administration
Ateneo De Manila University