Md Alam
Ridgewood,NY
Summary
Attentive Shift Leader with 9 years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs.
Overview
10
10
years of professional experience
Work History
Shift Leader
Walgreens
Ridgewood, NY
04.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
Shift Leader
Walgreeens
Brooklyn, NY
08.2020 - 02.2024
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Shift Leader
Walgreens
Ridgewood, NY
04.2017 - 08.2020
- Coached team members to increase productivity and reduce workplace accidents.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Maintained positive working relationship with fellow staff and management.
- Assisted in training new employees on shift operations.
Shift Leader
Rite Aid
Ridgewood, NY
04.2014 - 04.2017
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
MBA - Marketing
Bangladesh University of Business And Technology
Dhaka, Bangladesh06-2009
Master of Commerce - Business Management
National University
Gazipur, Bangladesh06-2006
Bachelor of Commerce - Business Management
National University
Gazipur, Bangladesh06-2003
High School Diploma -
Dhaka Commerce College
Dhaka, Bangladesh10-1999
Skills
- Customer Service Management
- Inventory Counts
- Creative Problem-Solving
- Assigning Work
- Safety processes and procedures
- Team Leadership
- Positive Attitude
Languages
English
Professional
Bengali
Native/ Bilingual
Timeline
Shift Leader
Walgreens
04.2024 - Current
Shift Leader
Walgreeens
08.2020 - 02.2024
Shift Leader
Walgreens
04.2017 - 08.2020
Shift Leader
Rite Aid
04.2014 - 04.2017
MBA - Marketing
Bangladesh University of Business And Technology
Master of Commerce - Business Management
National University
Bachelor of Commerce - Business Management
National University
High School Diploma -
Dhaka Commerce College