Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Md Istaqur Rahaman

Queens,NY

Summary

Versatile and results-driven professional with experience in healthcare coordination, food service management, retail operations, and IT support. Skilled in patient intake, insurance verification, and maintaining HIPAA-compliant records using EMR systems and SQL databases. Proven leadership as a McDonald’s shift supervisor and crew trainer, focused on team development and operational excellence. Strong background in pharmaceutical order processing, inventory management, and customer service. Technically proficient in database tools such as Oracle, MySQL, and SQL Server, with scripting knowledge in Shell, Python, and C for automation and testing. Highly collaborative, detail-oriented, and committed to delivering efficient, compliant, and customer-focused service.

Overview

19
19
years of professional experience

Work History

Patient Coordinator

H S Home Care Agency
New York, NY
01.2022 - Current
  • Collected initial patient information via phone calls, referrals, and hospital discharge planners
  • Verified insurance eligibility and coverage for home care services
  • Coordinated with case managers, physicians, and families to obtain medical documentation
  • Scheduled and tracked completion of initial assessments and evaluations
  • Maintained accurate pre-admission records using the agency’s EMR system
  • Followed up on missing information to prevent service delays
  • Explained service options, agency policies, and patient rights to clients and families
  • Collaborated with intake nurses and coordinators for seamless transitions to care
  • Supported marketing and referral teams by processing new patient leads
  • Maintained strict HIPAA compliance throughout the intake process

Operations Manager

Mr. King
Queens Village, NY
12.2020 - 12.2021
  • Managed day-to-day operations including staffing, inventory, vendor coordination, and logistics
  • Ensured high-quality customer service and operational efficiency
  • Hired, trained, and supervised staff; conducted performance evaluations
  • Oversaw budgeting, forecasting, expense tracking, and tax compliance
  • Executed marketing strategies via digital platforms, local ads, and community outreach
  • Served as the primary contact for vendors and negotiated purchasing agreements
  • Ensured full compliance with NYC health and safety regulations
  • Analyzed KPIs, sales data, and customer feedback to inform strategic decisions
  • Organized special events, seasonal promotions, and loyalty programs to increase retention

C and Unix Developer

DXC Technology
Conway, AR
12.2019 - 06.2020
  • Participated in all SDLC phases, gathered enhancement requests, and performed analysis and design reviews
  • Developed modules and security tools using C, C++, Shell, Perl, and Python for network and ATT application monitoring
  • Conducted unit and end-to-end testing; resolved technical issues in collaboration with cross-functional teams
  • Automated system administration and regression testing tasks
  • Implemented CI/CD pipelines using Jenkins, SonarQube, Veracode, and Docker
  • Handled incident tickets, created release notes, and ensured timely delivery of high-quality solutions

Shift Supervisor & Crew Trainer

McDonald's Jarman Fields Leisure Park
Hemel Hempstead, UK
06.2010 - 09.2013
  • Supervised shift operations and ensured smooth workflows and efficient staff performance
  • Assigned tasks and maintained optimal crew scheduling
  • Trained new team members on McDonald’s standards, safety procedures, and customer service
  • Maintained food safety, hygiene, and equipment standards
  • Resolved customer concerns to maintain satisfaction and repeat business
  • Performed cash handling duties and managed register reconciliations
  • Led pre-shift meetings to align team goals and expectations
  • Delivered performance feedback and on-the-job coaching
  • Ensured drive-thru and front counter speed and accuracy metrics were met
  • Reported shift performance and supported internal audits

Pharmacy Supplier & Customer Service Associate

Uttam Pharmacy
Chittagong, Bangladesh
01.2007 - 12.2009
  • Received and processed pharmaceutical orders with accuracy and timeliness
  • Monitored inventory levels and coordinated restocking with suppliers
  • Ensured proper storage conditions for medications in compliance with safety regulations
  • Responded to inquiries from pharmacies, healthcare providers, and customers via phone, email, or in person
  • Assisted clients with product availability, order tracking, and issue resolution
  • Maintained accurate records of orders, returns, and customer communications
  • Collaborated with pharmacists to verify orders and dosages
  • Handled billing, invoicing, and order documentation
  • Ensured compliance with confidentiality, safety, and controlled substance protocols
  • Supported audits and maintained high service quality standards

Education

Master - Computer Science

University of The Potomac
Virginia, USA
01-2019

Skills

  • Proficient in patient intake, insurance verification, and HIPAA-compliant documentation
  • Excellent communication, organizational skills, and attention to detail
  • Experienced in client needs assessment, benefits coordination, and data management
  • Strong collaboration with case managers, physicians, and families during admissions
  • Background in food service operations, including staff supervision and inventory control
  • Skilled in pharmaceutical order processing and customer support
  • Technical expertise in MS Office, SQL, Oracle, Shell scripting, Python, Jenkins, and Docker
  • Effective multitasking, problem-solving, and adaptability in fast-paced environments

Languages

English, Bengali, Hindi, Urdu

Timeline

Patient Coordinator

H S Home Care Agency
01.2022 - Current

Operations Manager

Mr. King
12.2020 - 12.2021

C and Unix Developer

DXC Technology
12.2019 - 06.2020

Shift Supervisor & Crew Trainer

McDonald's Jarman Fields Leisure Park
06.2010 - 09.2013

Pharmacy Supplier & Customer Service Associate

Uttam Pharmacy
01.2007 - 12.2009

Master - Computer Science

University of The Potomac