MD RAYHAN RAFI
Bronx,NY
Summary
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in working under pressure, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Italian Cafe & Bakery
Manhattan, NY
11.2023 - Current
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
- Recruited, hired, trained and supervised baristas to ensure adherence to company policies and procedures.
- Monitored inventory levels, ordered supplies as needed and managed budgets for coffee shop operations.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Resolved problems or concerns to satisfaction of involved parties.
- Processed payments accurately and efficiently with POS system.
Assistant Waiter
Patsy's Pizzeria, Morris Park
The Bronx, NY
07.2023 - 10.2023
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Processed payments for meals at the end of each shift.
- Stocked server areas with supplies before, during and after shifts.
- Calculated charges, issued table checks, and collected payments from customers.
- Informed customers about specials, upselling additional food and drink items.
- Conducted regular inspections of restaurant facilities to identify potential safety hazards or maintenance needs.
Assistant Manager
Domino's
The Bronx, NY
04.2022 - 06.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Resolved conflicts between team members in an effective manner.
Education
Bachelor of Hospitality Management - Hospitality Management
Monroe College
Bronx, NY04-2027
Skills
- Team leadership
- Customer service
- Staff training
- Inventory management
- Problem resolution
- Team building
- Scheduling
- Opening and closing procedures
- Espresso machine operations
- Time management abilities
- Physical stamina
- Stress management
- Positive attitude
Certification
- BARTENDING - ABC Bartending School
- AATP - ABC Bartending School
- AATP - 360training.com, Inc. dba TIPS
- Food Protection NYC
- Food Handler Essentials Course - ANSI
Timeline
Manager
Italian Cafe & Bakery
11.2023 - Current
Assistant Waiter
Patsy's Pizzeria, Morris Park
07.2023 - 10.2023
Assistant Manager
Domino's
04.2022 - 06.2023
Bachelor of Hospitality Management - Hospitality Management
Monroe College
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