Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mdrehatul Abid

Leesburg,VA

Summary

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules.

Overview

34
34
years of professional experience

Work History

Delivery Driver

DoorDash
04.2020 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Driver

Uber And Lyft
11.2014 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Security Officer

Allied Universal Security Services
12.2019 - 04.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.

Driver Manager

Chauffeurs Limo
06.2011 - 10.2016
  • Coordinated with drivers to organize timely pickup and delivery.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Addressed driver communications and provided required data to drivers.

Gas Station Manager

Citgo Gas Station
07.2004 - 03.2011
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Hotel Manager

American Lodge
05.2001 - 03.2004
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.

Assistant Store Manager

Whatabuger
02.1990 - 02.1994
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Education

BBA -

Notre Dame College
Dhaka,Bangladesh

Skills

  • Customer Service
  • Map Reading Skills
  • Route Management
  • Communication Skill
  • Patient Census Control
  • Money Handling
  • Customer Acquisition

Languages

English
Full Professional
Urdu
Full Professional
Bengali
Full Professional
Hindi
Full Professional

Timeline

Delivery Driver

DoorDash
04.2020 - Current

Security Officer

Allied Universal Security Services
12.2019 - 04.2020

Driver

Uber And Lyft
11.2014 - Current

Driver Manager

Chauffeurs Limo
06.2011 - 10.2016

Gas Station Manager

Citgo Gas Station
07.2004 - 03.2011

Hotel Manager

American Lodge
05.2001 - 03.2004

Assistant Store Manager

Whatabuger
02.1990 - 02.1994

BBA -

Notre Dame College

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Mdrehatul Abid