Meagan Delacruz

• Financial Operations: QuickBooks invoicing, AP/AR, and account verification.
• Federal Regulatory Compliance: Managed the Acquisition and Disposition (A&D) lifecycle for all inventory, ensuring 100% data integrity for ATF inspections
• NFA Lifecycle Management: Documented and filed NFA manufacturing logs and associated Form 2 notices, maintaining strict adherence to the National Firearms Act.
• Audit Readiness: Conducted internal audits of the Bound Book to identify and resolve discrepancies, ensuring the facility remained "inspection-ready" at all times.

• Mobile Team Leadership: Orchestrated a mobile medical team for nationwide clinic startups, training assignments, and emergency staffing, ensuring seamless operational continuity.
• Training & Curriculum Design: Spearheaded the end-to-end development of training programs, manuals, and assessments, modernizing the onboarding process to increase team productivity.
• Operations & Policy Development: Evaluated and modernized departmental Policies & Procedures (P&P) and optimized workflows to align training initiatives with organizational goals.
• Quality Assurance: Evaluated training performance through data-driven surveys and assessments to ensure clinical cohesiveness and high morale.
• Logistics Management: Managed full-cycle travel operations and fiscal administration, including complex scheduling and expense reconciliation for traveling staff.
• Performance Management: Collaborated with HR and leadership across training and clinic operations to co-manage orientations, aligning new-hire onboarding with both corporate policies and site-specific performance goals.

• Directed Daily Operations for three clinical sites simultaneously, utilizing a hybrid of onsite and remote management to achieve demanding schedule targets and operational goals. Managed clinics as assigned for temporary, pop-up, and short staffed clinics.
• Optimized Clinical Workflows: Established and refined workflow processes, monitoring daily productivity and implementing strategic modifications to enhance both provider and claimant satisfaction.
• Strategic Reporting: Partnered with senior management to report on organizational performance, providing data-driven insights on progress toward corporate objectives.
• Facility Compliance: Conducted routine inspections and audits across all three sites to ensure 100% adherence to updated Policies and Procedures (P&P) and safety regulations.
• Schedule Management: managed complex staff and provider schedules to maximize facility utilization.
• Performance Excellence: Evaluated employee performance and delivered formal reviews, recommending career advancements or identifying targeted training needs to elevate team standards.
• Fiscal Administration: Oversaw office inventory activities and manage staff timecards, ensuring precise payroll processing and budget-conscious supply levels.
• High-Stakes Problem Solving: Maintained a professional demeanor in high-pressure situations, resolving concerns for unhappy or angry providers, clients, and claimants with empathy, and an analytical and customer-centric approach.

Office Coordinator, Medical Assistant, Scribe

• Integrated Clinic Operations: Orchestrated a seamless front and back-office workflow, balancing front office duties with direct clinical support to ensure maximum provider efficiency and daily patient flow.
• Clinical Support: Performed advanced diagnostic procedures—including 12-lead EKGs, PFTs, and Doppler studies—while simultaneously auditing all clinical outputs to ensure 100% accuracy, documentation integrity, and strict adherence to timeliness benchmarks.
• Patient Intake & Diagnostic Management: Captured vitals and medical histories while managing the collection, preparation, and courier-dispatch of lab specimens.
• EMR/EHR Utilization: Leveraged electronic systems including proprietary software, to manage provider reports, diagnostics, and perform rigorous QA on chart documentation, and billing.
• Clinic Stewardship: Managed the sanitization, restocking, and organization of exam rooms and medical equipment to maintain a sterile, "inspection-ready" environment.
• Assisted in Daily Operations: Partnered with the Office Manager to oversee clinic workflows, ensuring 100% accuracy in call follow-ups, pending schedules, and contractual deadline fulfillment. Traveled as requested to all Northern California clinics to assist with staffing, auditing, and training.
• Performance Management: Contributed to staff performance reviews and ensured consistent adherence to organizational policies and procedures (P&P).
• Cross-Functional Communication: Acted as a key liaison between providers and government clients to ensure all clinical reports and contractual obligations were met on schedule.

• Workflow Facilitation: Directed the front-end operations for a high-volume multi-specialty outpatient surgery center, ensuring a seamless "check-in to discharge" pipeline that prioritized patient comfort and schedule adherence.
• Executed rigorous insurance verification and benefits authorization protocols
• Systematically audited and prepared patient charts for physician and nursing assessments, double-checking admission, transfer, and discharge documentation for 100% accuracy and compliance.
• Managed the high-pressure reception area, monitoring patient flow and resolving administrative bottlenecks to ensure timely throughput and provider satisfaction.
• Managed the daily collection of patient co-pays and deductibles; performed end-of-day financial reconciliation and secured deposits to ensure 100% accuracy in daily revenue reporting.

• Systematically tracked and audited chart entries and diagnostics for quality and accuracy, serving as a final point of review to guarantee that all clinical outputs met the highest professional standards.
• Assists the office manager with overseeing daily operations, and meeting deadlines.
• Assisted physicians with examinations, procedures, and documentation in health records.
• Trained new staff on office procedures and best practices for patient interaction and care delivery.
• Additional front and back office duties as assigned.