Meagan Gaylord
Churchville,NY
Summary
Dynamic and resourceful Office Assistant at Groveland Correctional Facility, enhanced office performance and delivered exceptional customer service. Proven time management skills and adept in data entry, contributing to a positive team environment while maintaining confidentiality and professionalism. Committed to continual improvement and fostering open communication among colleagues.
Overview
4
4
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
Henrietta, NY
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Office Assistant (OA1)
Groveland Correctional Facility
Sonyea NY
08.2023 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
Custodian
Alfred University
Alfred, NY
12.2021 - 08.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported damages and hazardous conditions to management for further action.
- Supported event setup and tear-down, contributing to successful school functions.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Streamlined communication with management regarding maintenance needs, leading to quicker resolution times.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
High School Diploma - Criminal Justice
Wellsville High School
Wellsville, NY06.2020
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Resourceful
- Dedicated team player
- Mail handling
- Excel spreadsheets
- File maintenance
- Appointment scheduling
Timeline
Sales Associate
Lowes Home Improvment
03.2025 - Current
Office Assistant (OA1)
Groveland Correctional Facility
08.2023 - 03.2025
Custodian
Alfred University
12.2021 - 08.2023
High School Diploma - Criminal Justice
Wellsville High School