Meagan McLeod
Staff Global Market Entry Manager
Sunnyvale,CA
Summary
Collaborative problem solver with 10 years of experience in commercial operations, specializing in delivering solution-based process improvements to new product introduction. Driven by a passion for sustainability and empowering stakeholders through effective communication and streamlined processes.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Staff Program Manager - Market Entry
Illumina
11.2023 - Current
- Lead market entry planning for new product introductions, ensuring global country list alignment in collaboration with product management to unlock regional revenue
- Piloted process improvements within the market entry framework on MiSeq i100TM, resulting in 93% country readiness at time of first customer shipment
Staff Program Manager - Product Commercialization
Illumina
02.2022 - 11.2023
- Customized regional new product introduction model for Americas (AMR) commercial team to align with regional business requirements
- Enhanced commercial leadership and project stakeholder engagement on program phase gate reviews to socialize risk mitigation plans and launch readiness
- Facilitated cross-functional stakeholder process mapping to identify potential risks and develop mitigation plans
- Established strong relationships with key stakeholders, ensuring support for program initiatives
Staff Business Process Analyst
Illumina
04.2021 - 02.2022
- Specialized in informatics product portfolio to drive enhancements for commercial and product development systems
- Developed seven unique process maps through cross-functional stakeholder interviews and data collection to analyze the efficiency of quote-to-cash activities
- Consulted on two corporate acquisitions focusing on commercial process integration with current commercial systems and identifying system enhancements for scalability
Senior Business Process Analyst
Illumina
04.2020 - 04.2021
- Specialized in informatics product portfolio to drive enhancements for commercial and product development systems
- Developed process maps through cross-functional interviews and data collection to analyze and measure efficiency and accuracy
- Consulted on corporate acquisitions to identify, document, and map processes to provide recommendations for quote-to-cash activities
Senior Business Process Analyst - Customer Care
Illumina
07.2018 - 04.2020
- Identified process improvement and system enhancements for order entry and management activities leveraging agile methodology
- Orchestrated impact and design assessments for informatics infrastructure initiative on behalf of global Customer Service which impacted over 600+ customer accounts
- Trained regional and global Customer Service teams on new system enhancements and process changes related to SAP, Salesforce, and Zuora
Education
Lean Six Sigma Yellow Belt -
Lean Six Sigma Institute
San Diego, CABachelor of Arts - Business Sustainability
Arizona State University
Tempe, AZ 08.2014 - 05.2014
Skills
Customer focus
Stakeholder management
Cross-functional coordination
Project management
Problem-solving
Product launches
Accomplishments
- Awarded AMR Commercial Operations Coach of the Year 2021 by fostering an inclusive and collaborative environment, supporting and empowering colleagues within informatics initiatives, and meeting challenging deadlines
Certification
LSSI - Lean Six Sigma Yellow Belt
Timeline
Staff Program Manager - Market Entry
Illumina
11.2023 - Current
Staff Program Manager - Product Commercialization
Illumina
02.2022 - 11.2023
Staff Business Process Analyst
Illumina
04.2021 - 02.2022
LSSI - Lean Six Sigma Yellow Belt
02-2021
Senior Business Process Analyst
Illumina
04.2020 - 04.2021
Senior Business Process Analyst - Customer Care
Illumina
07.2018 - 04.2020
Bachelor of Arts - Business Sustainability
Arizona State University
08.2014 - 05.2014
Lean Six Sigma Yellow Belt -
Lean Six Sigma Institute
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