Meagan Patton
Clarksville,TN
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
9
9
years of professional experience
Work History
Senoir Teller
Bank Of America
08.2009 - 04.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Homeschooled
Clarksville, TNSkills
- Cash Handling
- Customer and Vendor Relations
- Safety Protocols
- Document Flow Coordination
- Product and Service Understanding
- Customer Loyalty
- Ability to Reason
- Operational Efficiency
- Opening and Closing Procedures
- Strong Sense of Banking Ethics
- Teller Support
- Night and Safe Deposit Procedures
Timeline
Senoir Teller
Bank Of America
08.2009 - 04.2018
High School Diploma -
Homeschooled