Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meagan Pearson

Livingston,Louisiana

Summary

Dynamic professional with experience as an Assistant Customer Service Manager at Certified Alarms, skilled in training and mentoring teams. Proven ability to enhance customer satisfaction and operational efficiency. Proficient in Microsoft Excel and recognized for being a dependable team player, committed to achieving organizational goals and fostering a positive work environment.

Overview

23
23
years of professional experience

Work History

Assistant Customer Service Manager

Certified Alarms
Denham Springs, LA
02.2022 - Current
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Arranged employee schedules for maximum availability in busy periods.
  • Navigated challenging situations calmly, ensuring customer satisfaction and maintaining poise.
  • Delivered constructive feedback during evaluations to promote development.
  • Regularly evaluated recorded calls, ensuring consistent service quality.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Created and reviewed invoices to confirm accuracy.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Office Assistant, Logistics Backup Coordinator ,

Schneider Paper Products
Baton Rouge, LA
07.2021 - 02.2022
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.

Apparel Associate

Walmart
Walker, LA
07.2019 - 07.2021
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
  • Displayed and organized products in store to help customers locate products easily .
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.

Cleaning Assistant

Lion King Ministries
Pine Grove, LA
06.2017 - 06.2019

Worked to maintain & clean retreat facilities for church camp & various ministry services

  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.

Missionary

Lion King Ministries
Pine Grove, LA
12.2016 - 06.2017

Transitioned to living in Bacong, Negros Oriental, Philippines.

Ministered & helped organize outreaches, taught & fed the local children.

Visited & helped support local churches.

Spread the gospel & love with the community where we lived for 6 months

Express Line Newspaper Area Manager

The Advocate Newspaper
Baton Rouge, LA
08.2002 - 10.2016
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Ensured weekly & timely delivery of newspapers
  • Distributed paychecks

Education

G.E.D. -

Christa Mcauliffe Adult Education
Baton Rouge, LA
02.2000

Central High School
Central, La
1999

Skills

    Microsoft word

    Microkey

    Dial pad

    Sales licensed

    Microsoft outlook

    Manitou/Bold

    Adobe

    Excel

    Team player

    Goal oriented

    Dependable

    Disciplined

    Determined

    Respectful

    Cooperative

Timeline

Assistant Customer Service Manager

Certified Alarms
02.2022 - Current

Office Assistant, Logistics Backup Coordinator ,

Schneider Paper Products
07.2021 - 02.2022

Apparel Associate

Walmart
07.2019 - 07.2021

Cleaning Assistant

Lion King Ministries
06.2017 - 06.2019

Missionary

Lion King Ministries
12.2016 - 06.2017

Express Line Newspaper Area Manager

The Advocate Newspaper
08.2002 - 10.2016

G.E.D. -

Christa Mcauliffe Adult Education

Central High School
Meagan Pearson