Meagan Rowan
Murrells Inlet,SC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10+ years of relevant work experience to your team. I believe with my skills and attitude I can be an asset to any company.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Tidelands Health
01.2022 - Current
- Schedule and reschedule appointments/Surgeries for 3 locations
- Interpreting for Spanish speaking patients
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Provide exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Served as a key point-of-contact between physicians, nurses, technicians, administrators, other professionals involved in the provision of quality medical services.
- Work with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Answer incoming calls and file medical records.
Receptionist
JA Flooring
01.2012 - Current
- General office duties
- Answering Phones
- Preparing Invoices
- Payroll
Esthetician Student
HGTC
06.2023 - 12.2023
- My daily duties were to perform full service facials, body waxing, spray tans, microdermabrasions, chemical peels, brow lamination, lash lifts, tinting of lashes and brows, applying makeup and lash bands, scheduling clients, daily cleaning of clinic
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Explained benefits of skin care products to clients.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Discussed procedures and treatment options with clients.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Gained knowledge of facial massage techniques and skin care product ingredients.
Central Scheduling CSR
Little River Medical Center
11.2015 - 09.2017
- Answering 700-1100 calls a day between 7 schedulers
- Answering both English and Spanish Calls
- Interpreting for Spanish speaking patients
- Schedule and reschedule appointments for 8 different offices, 40 different physicians and Nurse practitioners, including 2 dental offices.
- Working from Hedis report to reach out to patients to schedule missing well and sick visits.
Telephone Service Representative
Political Connection LLC
03.2014 - 11.2015
- Handle incoming calls
- Call Monitoring
Education
Licensed Esthetics Technician - Esthetics
Horry-Georgetown Technical College
Conway, SC12.2023
GED -
Horry County Adult Education
Conway, SC11.2020
Skills
- Reliable
- Honest
- Scheduling Diagnostic Procedures
- Schedule Coordination
- Heart saver CPR AED
- Very Fast Learner
- Great Attitude
- Medical Scheduling
- HEDIS
- EMR
- Medical Terminology
- Spanish Fluency
- Computer savvy
- HIPAA Compliance
- Punctual and Hardworking
Certification
- SC board of cosmetology Licensed Esthetician
- Certified completion of Dermalogica appointed partnership school
- Certified Dermalogica clean touch
- Certified BARBACIDE
Timeline
Esthetician Student
HGTC
06.2023 - 12.2023
Patient Services Representative
Tidelands Health
01.2022 - Current
Central Scheduling CSR
Little River Medical Center
11.2015 - 09.2017
Telephone Service Representative
Political Connection LLC
03.2014 - 11.2015
Receptionist
JA Flooring
01.2012 - Current
Licensed Esthetics Technician - Esthetics
Horry-Georgetown Technical College
GED -
Horry County Adult Education