Maegan Williams
BOSTON MARKET
Houston,TX
18
years of professional experience
A skilled and dynamic young professional, experienced at working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and dependable. Confident and poised in communicating with individuals at all levels. Detail-oriented and resourceful in completing projects, with the ability to multi-task effectively.
Work History
Pathology Lab Assistant
4 Years 4 Months- Process 20 patient samples weekly by collecting, labeling, and sorting specimens according to pathology instructions.
- Combine reagents with samples using standardized procedures and support development of new laboratory methods or techniques.
- Validate laboratory test processes for completeness, then review results with pathologists before reports release.
- Record test data in charts and narratives, prepare slides for review, and handle filing and other clerical duties.
Housekeeper
8 Years 4 Months- Maintain 50 patient rooms daily to support clean, safe, and ready-for-use care spaces.
- Keep rooms and hallways clean, organized, and safe throughout each shift.
- Support coworkers by coordinating task timing and helping complete assigned duties on schedule.
- Monitor room status and address cleanup needs promptly between patient use and turnover.
Cashier Manager
13 Years 4 Months- Reconcile 100 cash transactions daily and verify drawer totals at the start of each shift.
- Process 30 customer orders daily while collecting payment and keeping service moving efficiently.
- Count cash drawers at shift start to verify opening balances and provide correct change throughout service.
- Maintain clean checkout areas to support a neat, organized front counter for customers.
- Follow sanitation, health, and safety standards in work areas to support a clean, compliant environment.
Service Delivery Agent
2 Years 11 Months- Verified 60 delivery receipts daily with recipients to confirm shipment contents, timing, and signatures.
- Handled 60 customer issues weekly by clarifying complaints, identifying root causes, and resolving service problems.
- Analyzed customer complaint trends to identify recurring product and service quality issues and recommend process improvements.
- Provided phone, email, and chat support to explain corrective actions and follow through until issues reached resolution.
- Communicated transportation delays and mechanical issues to shipping and recipient facilities, and prepared service delivery reports for management review.
Customer Representative Interactions
1 Year 9 Months- Supported 200 loan payments weekly by assisting customers with account questions and transaction needs.
- Handled 200 customer calls daily, routing inquiries to the correct department and reducing misdirected contacts.
- Assisted borrowers with loan questions, explained available products, and guided them through payment options.
- Met with prospective borrowers to review financial needs and answer questions about loan terms.
- Analyzed income verification and financial documents to support accurate loan evaluations.
Scheduler Veteran Choice Program
2 Years 5 Months- Scheduled 50 appointments weekly for surgery, injury care, vaccinations, eye care, and mammograms.
- Handled 100 patient calls daily, responding to inquiries and routing requests to the appropriate service point.
- Resolved patient and public complaints with calm, professional communication and timely follow-up.
- Enrolled individuals in program participation and notified them of scheduled appointments.
- Operated the telephone switchboard to answer, screen, and forward calls while providing information and taking messages.
Cashier/Customer Service
1 Year 5 Months- Processed 20 register transactions weekly, counted cash accurately, and completed deposits with care.
- Handled 20 customer interactions daily, answered product questions, and directed shoppers to the right items.
- Drove sales by recommending add-on products and consistently working toward store quota goals.
- Cared for animals by maintaining feeding schedules and completing cage changes on time.
- Supported a clean, organized sales floor and kept daily work areas ready for customers and animal care tasks.
Library Assistant
2 Years 9 Months- Maintained 20 circulation and materials records monthly to keep library files organized and current.
- Processed [number] patron reference requests weekly by searching standard reference materials and online sources.
- Analyzed patron requests to identify needed information and direct searches to the most relevant sources.
- Kept circulation logs and materials records organized to support accurate tracking and retrieval.
- Supported budgeting, planning, and personnel activities in coordination with library operations.
Cashier/Customer Service
1 Year 11 Months- Supported 30% of daily customer interactions by resolving questions promptly and keeping service consistent.
- Handled 30 customer inquiries weekly while providing clear, courteous support on the sales floor.
- Consistently met sales goals by recommending products and maintaining focus on quota attainment.
- Delivered attentive customer service to strengthen satisfaction and encourage repeat visits.
- Maintained an organized sales area by restocking merchandise and keeping displays tidy.
Teacher
2 Years 10 Months- Supported 15 children daily with grooming, feeding, diaper changes, and cleanup of rooms and toys.
- Managed 15 daily schedules and routines to keep classroom activities organized and consistent.
- Supported learning and socialization through age-appropriate activities that built basic skills and concepts.
- Monitored children across classrooms, hallways, cafeterias, and playgrounds while applying behavior management strategies.
- Tutored students needing extra help, assigned practice work, and supervised after-school clubs and sports activities.
Education
Bachelor of Arts - Psychology
Associate of Arts - Culinary classes, Cruising classes, Business classes
- Received knowledge of kitchen materials.
- Learned international flavors and today's consumers and employee want and expect.
High School Diploma
- Received diploma
- GPA: 3.0
Skills
Laboratory safety protocols
Analytical testing
Medical terminology
Specimen processing
Data interpretation
Quality control review
Test result documentation
Reagent preparation
Active listening
Appointment scheduling
Patient intake coordination
Telephone triage
Typing
Records management
Report preparation
Patient scheduling
Medical records handling
Appointment coordination
Customer issue resolution
Cross-functional coordination
Survey administration
Report writing
Accomplishments
- Graduated high school.
- School of culinary arts.
- 3.0
- Providing manager learning personal skills.
- Received award for great leadership.
- Platinum award for attendance
Timeline
Pathology Lab Assistant
Houston Methodist
06.2022 - CurrentRead More
Service Delivery Agent
Whirlpool
01.2020 - 12.2022Read More
Housekeeper
Houston Methodist HOSPITAL
06.2018 - CurrentRead More
Customer Representative Interactions
Interactions
09.2016 - 06.2018Read More
Scheduler Veteran Choice Program
Veteran Choice Program
05.2015 - 10.2017Read More
Cashier/Customer Service
PETCO
03.2014 - 08.2015Read More
Cashier Manager
BOSTON MARKET
06.2013 - CurrentRead More
Cashier/Customer Service
NEW YORK & COMPANY
08.2012 - 07.2014Read More
Library Assistant
THE ART OF INSTITUES /LIBRARIAN
03.2012 - 12.2014Read More
Teacher
day care veGGIE PAL
02.2009 - 12.2011Read More
ALIEF ELSIK HIGH SCHOOL
High School Diploma
Read More
THE ART INSTITUTE OF HOUSTON
Associate of Arts from Culinary classes, Cruising classes, Business classes
Read More
Houston Baptist University
Bachelor of Arts from Psychology
Read More