Janine Ramos
Paducah,KY
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
29
29
years of professional experience
Work History
Office Technician
Pelican Bay State Prison
1997.05 - 2016.06
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Supported executive staff with travel arrangements, scheduling meetings, and preparing presentation materials.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client files or correspondence.
- Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Exemplified professionalism by maintaining a polished appearance and providing courteous assistance to all office visitors.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Cashier/Clerk
Payless Drug Store
1987.05 - 1997.05
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Office Procedures
So. Oregon Community College
Brookings, OR12.1999
No Degree - Medical Terminology, Anatomy & Physiology
So. Oregon Community College
Brookings, OR1999
High School Diploma -
Brookings Harbor High School
Brookings, Or06.1972
Skills
- Inventory Monitoring
- Document Control
- Confidentiality Maintenance
- Report Preparation
- Strong Organizational Skills
- Proofreading Expertise
- File Organization
Teaching Line Dancing, walking, knitting, crocheting, sewing, crossword puzzles, gardening.
Been teaching line dancing to communities for over 25 years.
Timeline
Office Technician
Pelican Bay State Prison
1997.05 - 2016.06
Cashier/Clerk
Payless Drug Store
1987.05 - 1997.05
No Degree - Office Procedures
So. Oregon Community College
No Degree - Medical Terminology, Anatomy & Physiology
So. Oregon Community College
High School Diploma -
Brookings Harbor High School
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