Mechelle Greenwood
Livingston,TN
Summary
Dynamic and detail-oriented professional with experience at the Tennessee Department of Health, adept at enhancing public health initiatives through effective data management and community outreach. Skilled in office administration and exceptional communication, I thrive in fast-paced environments, ensuring accuracy and compliance while fostering collaboration across teams.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Customer Service Representative
VIMO Get Insured
Atlanta, Georgia
06.2026 - Current
- Processed claims and ensured timely resolution for customer issues.
- Guided clients through insurance application procedures efficiently.
- Assisted customers with insurance inquiries and policy information.
Host
Hardee’s
06.2020 - Current
- Managed waitlists and reservations, optimizing table turnover and guest flow.
- Greeted and seated guests, ensuring a welcoming environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality service.
- Trained new hosts on operational procedures and customer service best practices.
Public Health Office Assistant
Tennessee Department Of Health
08.2024 - 06.2026
- Coordinated community outreach events and educational programs to support public health initiatives.
- Assisted in data collection and management, ensuring accuracy in public health records.
- Streamlined project workflows and enhanced collaboration through effective communication between departments.
- Adapted quickly to new software systems for tracking public health metrics and reporting outcomes.
- Improved filing systems for patient records, enhancing retrieval efficiency and compliance with regulations.
- Enhanced retrieval efficiency and ensured compliance with regulations by improving filing systems for patient records.
- Organized and distributed incoming mail and packages in the office.
Call Center Representative
Centene
11.2023 - 08.2024
- Managed high-volume inbound calls, resolving member inquiries and issues to enhance customer satisfaction.
- Provided accurate information regarding health plans, benefits, and services to enhance customer experience.
- Trained new representatives on call handling procedures and software systems, facilitating quicker adaptation and performance.
- Collaborated with cross-functional teams to streamline processes, enhancing service delivery standards.
Education
Livingston Academy
Livingston, TNBusiness Administration
Tennessee College of Applied Technology
Livingston, TN 01.1995 - 12.1996
Skills
- Money handling
- Patient confidentiality
- Filing systems
- Office management
- Appointment scheduling
- Check-in procedures
- Document coordination
- File management
- Billing management
- Clerical support
- Public health
- Message taking
- Positive attitude
- Multitasking and organization
- Attention to detail
- Patient charting
- Office administration
- Phone and email etiquette
- Patient scheduling
- Exceptional communication
- Detail-oriented
- Professional appearance
- Guest relations
Timeline
Customer Service Representative
VIMO Get Insured
06.2026 - Current
Public Health Office Assistant
Tennessee Department Of Health
08.2024 - 06.2026
Call Center Representative
Centene
11.2023 - 08.2024
Host
Hardee’s
06.2020 - Current
Business Administration
Tennessee College of Applied Technology
01.1995 - 12.1996
Livingston Academy