Summary
Overview
Work History
Education
Skills
Timeline
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Medchny Cherisma

Lantana,FL

Summary

Proactive with extensive experience in team performance enhancement through coaching and training. Skilled in strategic planning, conflict resolution, and customer satisfaction, fostering a culture of continuous improvement and collaboration. Bringing strong operational management and staff development expertise to drive regional growth and align efforts with corporate goals.

Overview

7
7
years of professional experience

Work History

Regional Manager

Financial Firm
10.2019 - 01.2024
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.

SHORTAGE CONTROL

Burlington
11.2022 - 02.2023
  • Developed tailored negotiation strategies for various high-risk situations, resulting in peaceful resolutions.
  • Coordinated with other emergency responders during incidents, ensuring seamless collaboration and efficient resolution of crises.

Hairstylist Manager

Mahogany Salon And Spa
07.2019 - 09.2020
  • Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
  • Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
  • Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
  • Successfully managed budgets and financial reporting for the salon by carefully monitoring expenses, tracking revenue streams, and identifying areas for potential growth or cost savings.

Makeup Consultant

Sephora Inside JCPenny
04.2018 - 12.2019
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Handled client inquiries professionally and efficiently while maintaining a friendly demeanor at all times.
  • Developed lasting relationships with clientele through exceptional service and follow-up communication, fostering trust in recommendations.
  • Conducted workshops on makeup trends and best practices, attracting more clients to the store.

Team Leader

KFC
10.2016 - 06.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

COSMETOLOGY - COSMETOLOGY

Palm Beach State College
Lake Worth, FL
04-2019

High School Diploma -

LAKE WORTH HIGH
Lake Worth, FL
05-2017

Skills

  • Operations
  • Staff Training and Development
  • Strategic Planning
  • Staff Management

Timeline

SHORTAGE CONTROL

Burlington
11.2022 - 02.2023

Regional Manager

Financial Firm
10.2019 - 01.2024

Hairstylist Manager

Mahogany Salon And Spa
07.2019 - 09.2020

Makeup Consultant

Sephora Inside JCPenny
04.2018 - 12.2019

Team Leader

KFC
10.2016 - 06.2018

COSMETOLOGY - COSMETOLOGY

Palm Beach State College

High School Diploma -

LAKE WORTH HIGH

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Medchny Cherisma