Mediha Ibranovic
New Baltimore,MI
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Associate Principal Secretary
L’Anse Creuse High School
03.2019 - Current
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and greeted callers enthusiastically.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
Counseling/Attendance Clerk
L’Anse Creuse Middle School
02.2018 - 03.2019
- Maintained accurate records of all absences, truancy issues and disciplinary actions.
- Developed exceptional time management, relationship building and organizational skills from working in busy school setting.
- Input daily attendance information into office database for -student school.
- Called parents and guardians to inquire about late or truant students.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
Central Processing Assistant
Beaumont Hospital, Royal Oak
01.2017 - 10.2018
- Decontaminated and sterilized instruments, medical supplies and equipment.
- Assembled and sterilized instrument trays and removed all waste matters from equipment and carts.
- Assisted with maintaining established departmental policies and procedures, objectives, and quality improvement, safety, and environmental and infection control standards.
- Performed environmental maintenance duties and assisted in maintaining inventory levels in sterile processing areas, operating rooms and equipment storage.
- Kept operations in compliance with company, safety and legal requirements.
Substitute Clerical
Edu Staff
08.2017 - 02.2018
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Arranged rapid office equipment repair and maintenance with vendors.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
Administrative Assistant, Relationship Banker, Teller
Bank of America
11.2012 - 09.2016
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Education
Diploma -
Fraser High School
01.2006 - 01.2010
Accounting
Macomb Community College
01.2010 - 01.2012
Timeline
Associate Principal Secretary
L’Anse Creuse High School
03.2019 - Current
Counseling/Attendance Clerk
L’Anse Creuse Middle School
02.2018 - 03.2019
Substitute Clerical
Edu Staff
08.2017 - 02.2018
Central Processing Assistant
Beaumont Hospital, Royal Oak
01.2017 - 10.2018
Administrative Assistant, Relationship Banker, Teller
Bank of America
11.2012 - 09.2016
Accounting
Macomb Community College
01.2010 - 01.2012
Diploma -
Fraser High School
01.2006 - 01.2010
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