Meegan Lambert
Tampa,FL
Summary
Dedicated Pharmacy Technician and Clinical Trainer with 3 years of experience. Committed to promoting the health and happiness of the community. Licensed and certified in Florida for administering vaccines and COVID/Flu testing. Passionate about providing patients with the necessary care and treatment for long, healthy, and fulfilling lives. Possess a strong foundation in pharmacy technician expertise and strive to empower individuals and teams through education and collaboration. Approach rooted in patience, support, and creating a harmonious and stable environment. Thrives in team-oriented settings, prioritizing active listening and open communication to ensure that every voice is heard. Fosters collaboration and mutual respect to create learning experiences that inspire confidence, enhance skills, and build strong, cohesive teams. Known for developing and delivering effective training programs, fostering team collaboration, and driving impactful results. Excels in dynamic environments, showcasing adaptability and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CLINICAL TRAINER
COSAN GROUP
05.2024 - Current
- Under the guidance of the Training and HR Services Manager, the Clinical Trainer assist with onboarding of new onsite and remote care coordinators in the initial weeks of their employment
- Training includes leading in person and hybrid educational sessions, assisting with small group role playing sessions to support our coordinators in giving high-quality care to our patients, evaluating their conversations and building of care plans, and guiding them toward becoming a successful and productive employee
- Other duties include creating and updating training materials, assisting other departments in building a training course, using editing software's such as Clipchamp, Articulate, Excel, Word, PowerPoint, SharePoint, SaaS, Microsoft Forms, leading large group trainings with the company regarding updates to software and monthly focus points/goals, and the ability to work on multiple projects at once.
- Increased trainee retention by providing personalized feedback on performance and progress.
- Collaborated with management to implement updated policies or procedures based on observed trends from previous training cycles or evaluations of staff performance in practice settings.
- Evaluated new educational technologies for potential integration into existing clinical training programs, enhancing the overall learning experience for participants.
- Actively sought feedback from both trainers and trainees to identify areas for improvement within the program, leading to continuous refinement of course content and delivery methods.
- Increased overall proficiency of clinical staff by conducting targeted skills development sessions for identified areas of weakness.
- Provided ongoing mentorship and support for trainees, encouraging the continued application of skills learned during training sessions in their daily clinical practice.
- Ensured regulatory compliance by staying current with industry standards and incorporating updates into training materials as needed.
- Facilitated hands-on workshops to reinforce practical skills and build confidence among trainees.
- Improved clinical training outcomes by designing and implementing evidence-based curricula.
- Identified areas for improvement in clinical practices through ongoing evaluation of training programs and staff performance.
- Optimized training effectiveness by tracking participant progress using advanced data analysis techniques.
TEAM CAPTAIN
COSAN GROUP
02.2024 - 05.2024
- Supervisor of a group of Care Coordinators
- Responsible for training new hires after their first week of orientation and ensuring they are reaching production expectations
- Works directly under a clinical manager to ensure that monthly quotas are being met and stepping in to coach team members along with assisting in assigning patients and projects to care coordinators
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.
- Ensured smooth operations by maintaining open lines of communication between team members and upper management.
- Monitored and maintained team chemistry by continually reminding team members about common goal and common bond.
- Boosted team morale by organizing team-building activities and fostering a positive work environment.
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
CARE COORDINATOR
COSAN GROUP
11.2023 - 02.2024
- Act as an extension of the provider to help close the gaps in patient care.
- As a Care Coordinator, I built rapport with my patients through routine calls as I provided them with support through services such as Chronic Care Management (CCM), Behavioral Health Integration (BHI), and Principal Care Management (PCM).
- I helped empower my patients to meet their goals, guide them in their healthcare journey and advocate for their needs by utilizing active listening skills, investigating patient concerns, documenting appropriately, and communicating professionally with their patient's care circle to advocate a resolution to those needs.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
PHARMACY OPERATIONS MANAGER
WALGREENS PHARMACY
08.2023 - 10.2023
- Responsible for assisting the pharmacist with patient care, including prescription data entry, medication preparation, and patient calls.
- Assisting with healthcare services like vaccines and health screenings.
- Exercising independent judgment to delegate non-clinical work and ensure essential pharmacy tasks are completed efficiently.
- Managing core pharmacy workflow, coordinating daily activities, and ensuring the pharmacy is clean, orderly, and stocked with supplies.
- Adhering to Walgreen Company Policies regarding Good Faith Dispensing, maintain asset protection techniques, and communicate prescription errors to the pharmacist.
- Processing insurance claims, following up with insurance companies and medical providers, and participating in third-party audits.
- Managing the Community Outreach Portal and assist in improving pharmacy expenses, operational quality, and customer service.
- Accountable for completion of nonclinical patient calls.
- Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.
- Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.
- Communicates with pharmacy team, relaying messages from the support center or other key emails as required.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
SENIOR PHARMACY TECHNICIAN
WALGREENS PHARMACY
02.2023 - 08.2023
- Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy
- Reviews and complies with the Walgreen Company Pharmacy Code of Conduct
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
- Assists pharmacists in scheduling and maintaining workflow
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Strictly adheres to the Walgreen Company Policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required
- Takes customer to OTC aisle, when possible, to assist in locating products
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Leads Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
- Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
- Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor
- May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers
- Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Completes special assignments and other tasks as assigned
TEAM MEMBER
JOHNNY'S SMOKE SHOP
07.2022 - 01.2023
- Result-driven retail Sales Associate responsible for all sales job duties, from generating leads to closing sales
- Responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Staying up-to-date with product features and maintaining the store's visual appearance in high standards
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
CRT PHARMACY TECHNICIAN
WALGREENS PHARMACY
08.2020 - 07.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
CUSTOMER SERVICE ASSOCIATE
WALGREENS PHARMACY
01.2020 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
FRONT END SUPERVISOR
WINN DIXIE
06.2019 - 12.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
CUSTOMER SERVICE
WINN DIXIE
01.2019 - 06.2019
- Offered administrative and customer service support to customers.
- Assisted stock workers and customer service agents throughout shifts.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
CASHIER
WINN DIXIE
06.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
Some College -
ST. PETERSBURG COMMUNITY COLLEGE
St. Petersburg, FL01.2020
High School Diploma -
DR EARL J LENNARD HIGH SCHOOL
Riverview, FL05.2019
High School Diploma -
DIXIE HOLLINS HIGH SCHOOL
St. Petersburg, FL05-2019
High School Diploma -
NORTHEAST HIGH SCHOOL
St. Petersburg, FL05-2019
Skills
- Licensed Pharmacy Technician
- Certified Pharmacy Technician
- Efficient Learning Ability
- Strong Client Relationship Management
- Team Leadership
- Proven Leadership Skills
- Certified PTCB Pharmacy Technician
- ExCPT Certified Technician
- Creative Problem Solver
- Proficient in Task Organization
- Empathetic Support Provider
- Proficient in Timely Metrics Achievement
- Develop Educational Resources
- Project Management Agility
- Management of Time Sheets
- Planning and Scheduling
- Group Leadership
- Facilitate Orientation Training
- Clinical expertise
- Patient care
- Ethics and compliance
- Clinical assessment
- Training delivery
- Healthcare management
- Lesson planning
- Small group instruction
- One-on-one instruction
- Quality assurance
- Curriculum development
- Progress monitoring
- Attention to detail
- Multitasking
- Excellent communication
- Reliability
- Critical thinking
- Relationship building
- Documentation and recordkeeping
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
CLINICAL TRAINER
COSAN GROUP
05.2024 - Current
TEAM CAPTAIN
COSAN GROUP
02.2024 - 05.2024
CARE COORDINATOR
COSAN GROUP
11.2023 - 02.2024
PHARMACY OPERATIONS MANAGER
WALGREENS PHARMACY
08.2023 - 10.2023
SENIOR PHARMACY TECHNICIAN
WALGREENS PHARMACY
02.2023 - 08.2023
TEAM MEMBER
JOHNNY'S SMOKE SHOP
07.2022 - 01.2023
CRT PHARMACY TECHNICIAN
WALGREENS PHARMACY
08.2020 - 07.2022
CUSTOMER SERVICE ASSOCIATE
WALGREENS PHARMACY
01.2020 - 08.2020
FRONT END SUPERVISOR
WINN DIXIE
06.2019 - 12.2019
CUSTOMER SERVICE
WINN DIXIE
01.2019 - 06.2019
CASHIER
WINN DIXIE
06.2017 - 01.2019
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Some College -
ST. PETERSBURG COMMUNITY COLLEGE
High School Diploma -
DR EARL J LENNARD HIGH SCHOOL
High School Diploma -
DIXIE HOLLINS HIGH SCHOOL
High School Diploma -
NORTHEAST HIGH SCHOOL
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