Meehla Franklin
Baltimore,Maryland
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Strong collaborator with focus on achieving results and adapting to dynamic environments.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
Lena's Wigs LLC
Baltimore, MD
07.2025 - 01.2026
- Identified and corrected data entry to prevent errors in Shopify and Zoho CRM.
- Communicated with coworkers regarding deadlines and project milestones.
- Tagged and stored product inventory in correct areas and locations.
- Printed pick lists and packing slips from orders available for shipment.
- Kept office equipment functional and supplies well stocked to promote efficient operations.
- Greeted guests with friendliness and professionalism.
- Streamlined operations by implementing efficient processes and procedures.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
Merchandise Manager
Ulta Beauty Inc.
Baltimore, MD
09.2017 - 09.2024
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Enhanced store layout for optimal customer flow, resulting in more engaging shopping experience.
- Interacted with customers to obtain feedback and drive satisfaction.
- Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
- Managed scheduling, payroll coordination, and staffing logistics in a high‐volume retail environment
- Hired and trained new task associates in merchandising techniques, elevating overall team performance and consistency.
- Developed and tracked metrics to improve KPI performance.
Account Executive
Yelp
Remote
04.2022 - 09.2022
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Maintained up to date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Recorded accurate and efficient records in customer database.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
Retail Keyholder
Express Factory Outlet
Nottingham, MD
06.2018 - 08.2020
- Resolved issues with cash registers, card scanners and printers.
- Welcomed customers, offering assistance to help find necessary items.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained new sales associates to contribute to store's positive culture.
- Participated in regular team meetings to discuss performance metrics, set goals, identify areas for improvement and share best practices.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
- Rearranged racks and shelving based on seasonal planograms.
Education
Master of Science - Human Computer Interaction
Iowa State University
Ames, IA05-2028
Bachelor of Arts - Graphic Design
Morgan State University
Baltimore, MD05-2022
Skills
- Attention to detail
- Data Entry
- Microsoft Office
- Google Suite
- Recruitment and hiring
- Adobe Suites
- CRM systems
- Scheduling management
- Supply ordering
- Spreadsheet management
- Communication
- Invoice processing
- Problem solver
- Order processing
- Time management
- Staff supervision
- Training
- Delegation
- Teamwork
Internships
Graphic Design Intern | August 2021 - November 2021
Baltimore Public Markets | Baltimore, MD
• Collaborated with executives and marketing teams to develop brand identity guidelines used across print and digital channels.
• Designed social media graphics, digital advertisements, brochures, and promotional materials to increase community engagement.
• Contributed to redesign initiatives for Baltimore’s public markets, ensuring cohesive visual storytelling across platforms.
• Conducted research on design trends to ensure modern, relevant brand representation.
Timeline
Operations Coordinator
Lena's Wigs LLC
07.2025 - 01.2026
Account Executive
Yelp
04.2022 - 09.2022
Retail Keyholder
Express Factory Outlet
06.2018 - 08.2020
Merchandise Manager
Ulta Beauty Inc.
09.2017 - 09.2024
Master of Science - Human Computer Interaction
Iowa State University
Bachelor of Arts - Graphic Design
Morgan State University