Meenoush Pouladdej
Wonder Lake,IL
Summary
Customer-centric professional experienced in travel coordination, healthcare, and front desk operations. Expert in managing inquiries and schedules while delivering service in fast-paced environments. Committed to enhancing team performance and supporting organizational objectives through effective communication and a strong work ethic.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Certified Clinical Medical Assistant
Northwestern Medicine
01.2017 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Optimized clinic workflow by rooming up to 25+ patients daily, ensuring appointments stayed on schedule and minimizing patient wait times.
- Managed patient records using electronic health record systems.
Front Desk Receptionist
Primary EyeCare Center
Crystal Lake, IL
01.2016 - 01.2017
- Scheduled appointments and verified insurance information to ensure accurate patient records
- Provided customer support in clinical setting in clinical setting to support patient needs and enhance experience
- Welcomed patients and visitors with a friendly demeanor.
- Managed multi-line phone system for appointment scheduling and inquiries.
- Maintained patient records with accuracy and confidentiality.
Ticket Agent
Tickets Now
Crystal Lake, IL
01.2007 - 01.2009
- Guided customers through ticket purchase process, ensuring satisfaction and clarity
- Addressed phone-based inquiries, providing timely and accurate information to enhance customer experience
- Facilitated operations during high-volume sales periods, maintaining efficiency and customer service standards
Corporate Travel Agent
Carlson Wagonlit Travel
Rolling Meadows, IL
01.1998 - 01.2002
- Negotiated airline and hotel agreements to secure competitive rates, enhancing travel budgets.
- Developed personalized itineraries tailored to executive preferences and trip needs, improving travel experience.
- Supported complex international and domestic travel arrangements for business executives using Sabre GDS.
- Ensured travel policy compliance while managing arrangements for executives.
Reservation Sales & Service Representative
United Airlines
Des Plaines, IL
01.1996 - 01.1998
- Managed flight bookings and addressed customer inquiries to enhance customer satisfaction
- Resolved travel-related issues to ensure seamless travel experiences for customers
- Utilized Apollo GDS to streamline flight reservation management
Education
Certified Clinical Medical Assistant -
First Institute
Crystal Lake, IL01-2017
Licensed Cosmetologist -
Cosmetology & Spa Institute
Crystal Lake, IL01-2010
Skills
- Electronic health records
- Patient care assistance
- Vital sign monitoring
- Medical terminology
- Workflow optimization
- Compliance adherence
- HIPAA compliance
- Patient engagement strategies
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Team collaboration
- Compassionate
Certification
Basic Life Support (CPR & AED) American Heart Association (Valid through 6/2027), NHA Certification Certified Clinical Medical Assistant (Valid through 6/2027)
Volunteer Work
- Feed My Starving Children
- Breast Cancer 5K
Timeline
Certified Clinical Medical Assistant
Northwestern Medicine
01.2017 - Current
Front Desk Receptionist
Primary EyeCare Center
01.2016 - 01.2017
Ticket Agent
Tickets Now
01.2007 - 01.2009
Corporate Travel Agent
Carlson Wagonlit Travel
01.1998 - 01.2002
Reservation Sales & Service Representative
United Airlines
01.1996 - 01.1998
Certified Clinical Medical Assistant -
First Institute
Licensed Cosmetologist -
Cosmetology & Spa Institute