Meg Rodriguez
McAllen,TX
Summary
Dynamic professional with a proven track record at Duratex Apparel, excelling in customer service and staff training. Adept at strategic planning and enhancing employee performance, I foster client retention through exceptional support. Experienced in sales and marketing, I effectively manage communications and streamline processes to drive business success.
Overview
7
7
years of professional experience
Work History
Manager on Duty
Duratex Apparel
11.2020 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Broker Assistant
King Carriers
08.2018 - 11.2020
- Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
- Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
- Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
- Contributed to increased client retention by consistently providing exceptional customer service and support.
- Organized securities sales and purchases on behalf of customers and companies.
- Coordinated marketing efforts for brokerage services including creating promotional materials and organizing events.
- Assisted with market research to identify new investment opportunities, helping brokers make informed recommendations to clients.
- Conferred with customers to assess market fluctuations and correct account problems.
Education
North High School
Pharr, TX05.2012
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Goal oriented
- Strategic planning
Timeline
Manager on Duty
Duratex Apparel
11.2020 - Current
Broker Assistant
King Carriers
08.2018 - 11.2020
North High School