MEGAN BABSON
New Port Richey
Summary
HHospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results. adaptable to evolving needs, and skilled in communication and leadership.
Overview
8
8
years of professional experience
Work History
Server / Trainer / Training Manager
Rusty Bellies Waterfront Grill
Tarpon Springs, FL
02.2023 - Current
- Trained and mentored new team members to uphold service standards, enhancing team performance.
- Coordinated scheduling and task delegation while ensuring compliance with health and safety guidelines.
- Resolved customer concerns quickly and professionally to ensure satisfaction.
- Resolved customer concerns promptly and professionally, fostering a positive dining experience.
911 Emergency Dispatcher
Pasco County Emergency Services
New Port Richey, FL
02.2021 - 02.2023
- Handled emergency and non-emergency calls, ensuring accurate information collection to facilitate timely responses.
- Prioritized and dispatched appropriate personnel, enhancing response effectiveness through real-time accuracy.
- Maintained confidential records, ensuring up-to-date contact information for efficient communication during emergencies.
Sales Representative
Cremosa
Ocala, FL
04.2019 - 02.2021
- Developed client relationships to assess needs and recommend tailored solutions.
- Built relationships with clients to identify needs and recommend tailored solutions.
- Coordinated customer meetings to discuss product updates and gather feedback.
Server/Trainer
Inn on the Gulf
Hudson, FL
07.2018 - 08.2021
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance staff performance and service quality.
- Conducted regular assessments to evaluate server proficiency and identify improvement areas.
- Implemented best practices for efficient order management and table turnover rates.
- Mentored junior staff, fostering a collaborative team environment focused on excellence.
Education
Bachelor of Arts - Business And Marketing
Pasco Hernando State College
New Port Richey, FL07-2022
Skills
- Training & Onboarding
- Employee development
- Multichannel communication
- Food safety
- Order Management
- Data Entry & Documentation Accuracy
- Microsoft Office, Zoom, POS Systems
Timeline
Server / Trainer / Training Manager
Rusty Bellies Waterfront Grill
02.2023 - Current
911 Emergency Dispatcher
Pasco County Emergency Services
02.2021 - 02.2023
Sales Representative
Cremosa
04.2019 - 02.2021
Server/Trainer
Inn on the Gulf
07.2018 - 08.2021
Bachelor of Arts - Business And Marketing
Pasco Hernando State College