Megan Bafunno
Apple Valley,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
Work History
Patient Service Specialist
Select Physical Therapy
09.2024 - 09.2024
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
Office Manager/Front Desk Receptionist
Complete COVID 19 Testing Center
08.2020 - 01.2023
- Maintained computer and physical filing systems, oversaw office inventory activities, optimized organizational systems for payment collections, established workflow processes, handled large company accounts, scouted new clients, negotiated vendor prices, answered multi-line phone system, handled invoices and payments.
Server
Olive Garden
03.2013 - 09.2018
- Cultivated warm relationships with regular customers, worked with POS system, explained menu items, bussed and reset tables.
Server/Trainer
Johnny Carinos
10.2004 - 01.2009
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Front Desk Receptionist
PERRYS BUSINESS SERVICE
02.1998 - 10.2003
- Performed light bookkeeping, answered phone calls, directed calls to appropriate parties, and handled filing.
Education
Certificate: Billing/Coding -
4-D COLLEGE
Victorville, CAAssociates: Diagnostic Medical Sonography -
Platt College
Ontario, CA08.2020
Associate: Hospital Administration And Records -
University of Phoenix
Online04.2012
Diploma -
Apple Valley High School
Apple Valley, CA05.2004
Skills
- Type 45WPM
- Office Management
- Front Desk Operations
- Microsoft/Excel
- Verbal and Written Communication
- Billing
- Employee Scheduling
- Maintaining Guest Records
- Medical Services Administration
- Punctual and Hardworking
- Multi-Line Telephone Systems
- Medical History Documentation
- HIPAA Compliance
- Medical Filing
Additionalinformation - References
Available upon Request
Timeline
Patient Service Specialist
Select Physical Therapy
09.2024 - 09.2024
Office Manager/Front Desk Receptionist
Complete COVID 19 Testing Center
08.2020 - 01.2023
Server
Olive Garden
03.2013 - 09.2018
Server/Trainer
Johnny Carinos
10.2004 - 01.2009
Front Desk Receptionist
PERRYS BUSINESS SERVICE
02.1998 - 10.2003
Certificate: Billing/Coding -
4-D COLLEGE
Associates: Diagnostic Medical Sonography -
Platt College
Associate: Hospital Administration And Records -
University of Phoenix
Diploma -
Apple Valley High School