Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Megan Ballard

Parrottsville,TN

Summary

Dynamic General Manager with a proven track record at Sonic Drive In, excelling in operational management and staff development. Expert in budget preparation and inventory oversight, driving efficiency and enhancing customer satisfaction. Recognized for fostering team collaboration and implementing effective communication strategies to achieve business goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

Sonic Drive In
Morristown, TN
03.2025 - Current
  • Managed daily operations to ensure seamless business functionality.
  • Coordinated staff schedules and delegated tasks to optimize efficiency.
  • Developed and executed operational procedures to enhance productivity.
  • Oversaw inventory management and streamlined supply chain logistics.
  • Trained new employees on company policies and operational protocols.
  • Facilitated team meetings to improve communication and collaboration.
  • Monitored compliance with health and safety regulations diligently.
  • Assisted in budget preparation and tracked expenses for financial oversight.

Shift Manager

Sonic Drive In
Greeneville , TN
08.2019 - 01.2021
  • Trained and mentored team members on customer service standards to enhance performance.
  • Implemented food safety procedures to ensure compliance with health regulations.
  • Monitored inventory levels to maintain stock availability and freshness.
  • Resolved customer complaints promptly, significantly improving satisfaction rates.
  • Conducted regular inspections of work areas for cleanliness and organization compliance.
  • Managed daily cash intake by counting registers and tabulating profits accurately.
  • Coordinated support for employees during peak periods to optimize workflow.
  • Oversaw equipment performance, arranging repairs or maintenance as needed.

Crew Member to Shift Manager

Sonic Drive In
Spring, TX
02.2006 - 06.2019
  • Prepared food items while adhering to safety and quality standards consistently.
  • Operated drive-thru system, ensuring seamless order processing during peak hours.
  • Collaborated with team members to maintain an efficient workflow at all times.
  • Maintained cleanliness of workstations and dining areas throughout each shift.
  • Assisted customers effectively with menu selections and special requests.
  • Followed cash handling procedures meticulously during front counter transactions.
  • Trained new crew members on operational procedures and customer service techniques.
  • Monitored inventory levels, restocking supplies as required throughout shifts.

Shift Manager

Blockbuster Video
Spring, TX
08.2008 - 07.2010
  • Trained and mentored team members on customer service standards.
  • Managed inventory levels to maintain stock availability and freshness.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Education

High School Diploma -

Klein Oak High School
Spring
05-2007

Skills

  • Operational and inventory management
  • Budget preparation and coordination
  • Staff training and development
  • Supply chain oversight
  • Customer service excellence
  • Team collaboration and leadership
  • Task delegation and supervision
  • Effective communication skills
  • Time management strategies
  • Problem solving techniques
  • Staffing and scheduling
  • Cost analysis and savings strategies
  • Workflow planning and performance improvement
  • Sales analysis and accountability
  • Profit and loss management

Certification

  • ServSafe Certification
  • ServSafe Proctor

References

References available upon request.

Timeline

General Manager

Sonic Drive In
03.2025 - Current

Shift Manager

Sonic Drive In
08.2019 - 01.2021

Shift Manager

Blockbuster Video
08.2008 - 07.2010

Crew Member to Shift Manager

Sonic Drive In
02.2006 - 06.2019

High School Diploma -

Klein Oak High School

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