Megan Ballengee
Salt Rock,WV
Summary
I am highly motivated and a quick learner. I can think fast on my feet to solve a problem that may be presented to me. I'm an empathic listener, a persuasive speaker, and supply a positive work environment for everyone. I am committed to supplying a superior customer experience using a combination of prompt service and a friendly attitude
Overview
3
3
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
American Income Life
05.2024 - 06.2024
- Maintained detailed records of all client interactions, ensuring accuracy and efficiency in tracking progress toward sales targets.
- Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues via phone call.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Host/Food Runner/Server
Outback Steakhouse
05.2023 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Crew Member
Charter Foods
02.2023 - 04.2023
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
- Operated cash registers and POS systems, handling cards and cash daily.
- Calculated totals, processed payments and issued receipts.
- Recognized for exemplary performance through employee awards or commendations.
Cashier/Food Maker
Sodexo Food Service
08.2022 - 10.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by consistently providing high-quality food products and maintaining a clean, organized workspace.
- Contributed to a positive work culture by fostering strong relationships with colleagues and maintaining a professional attitude in high-stress situations.
Crew Member
Charter Foods
11.2021 - 08.2022
- Collaborated with team members to meet high standards of service during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
Education
High School Diploma -
South Charleston High School
South Charleston, WV05.2022
Skills
Customer Service
Cleaning and sanitizing
Strong Work Ethic
Efficient task completion
Reliability and punctuality
Appointment Scheduling
Inbound Phone Call Management
Cash handling proficiency
Stress Tolerance
Problem-solving skills
Customer Support
Data Entry
Certification
- Life Insurance License - PA & WV
- Servsafe Training & Certificate
Timeline
Life Insurance Agent
American Income Life
05.2024 - 06.2024
Host/Food Runner/Server
Outback Steakhouse
05.2023 - 05.2024
Crew Member
Charter Foods
02.2023 - 04.2023
Cashier/Food Maker
Sodexo Food Service
08.2022 - 10.2022
Crew Member
Charter Foods
11.2021 - 08.2022
High School Diploma -
South Charleston High School
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