Megan Barnhart
Blackwood,NJ
Summary
Proven leader in retail environments, notably with Dicks Sporting Goods, where I spearheaded a team to exceed productivity targets by streamlining order fulfillment processes. Skilled in cash handling and customer service, demonstrating exceptional work ethic and empathy. Achieved remarkable accuracy in transactions and significantly enhanced customer satisfaction through efficient problem resolution.
Overview
8
8
years of professional experience
Work History
Cashier
Family Dollar
Philadelphia, PA
03.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Omni Online Fulfillment Lead
Dicks Sporting Goods
Philadelphia, PA
11.2019 - 12.2023
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Documented orders and updated daily logs with shift activities and incidents.
- Handled production picking, packing and shipping orders.
- Processed more than Number orders each shift with consistent record of meeting or exceeding productivity targets.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Assessed team member performance for compliance with company standards.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Cashier
Walmart
Philadelphia, PA
09.2016 - 03.2018
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Diploma - Printing
Swenson Skills Center
Philadelphia, PA06.1998
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cash Register Operation
- Product restocking
- Refunds and exchanges
- Cash Drawer Balancing
- POS system operations
- Order Packaging
- Order Verification
- Scanner operations
- Online orders preparation
- Adaptable and Flexible
- Team Leadership
Timeline
Cashier
Family Dollar
03.2024 - 06.2024
Omni Online Fulfillment Lead
Dicks Sporting Goods
11.2019 - 12.2023
Cashier
Walmart
09.2016 - 03.2018
Diploma - Printing
Swenson Skills Center